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Non-Tech : Datek Brokerage $9.95 a trade -- Ignore unavailable to you. Want to Upgrade?

To: Bill Rood who wrote (6361)	1/6/1998 10:24:00 AM
From: Fred Puppet	Read Replies (1) \| Respond to of 16892

"We're Having a Problem with NASDAQ" I placed an order to sell at the bid this morning, but it was not filled. Eventually the bid dropped, so my order was in the spread, below the ask. I called Datek to find out why my order was not being represented to the market as the current ask. I was told: "We're having a problem with NASDAQ." That's a classic Datek explanation that really means: *"Due to a problem at Datek, Datek can't enter NASDAQ orders this morning."* However, this Datek phrase is carefully crafted so that the naive customer hears it as: "The problem is NASDAQ's fault, not Datek's." I pestered the guy until he finally admitted the problem is not at NASDAQ, is not at Island, but is right here at Datek. I wish Datek would be honest and admit it when they have problems. This story has a happy ending. I cancelled the Datek order, placed it with another broker, got representation, and got filled.