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Technology Stocks : Comverse Technology -- Ignore unavailable to you. Want to Upgrade?

To: JEFF CHAPMAN who wrote (368)	2/4/1998 10:08:00 AM
From: JakeStraw	Read Replies (2) \| Respond to of 1331

Siemens Signs Distribution Agreement With Comverse Information Systems, Adding Digital Recording Technology To Call Center Solutions Portfolio DALLAS--(BUSINESS WIRE)--Feb. 4, 1997--Siemens Business Communication Systems and Comverse Information Systems Corp. (CIS), a wholly-owned subsidiary of Comverse Technology Inc. (NASDAQ:CMVT - news), announced today, that Siemens has selected Comverse's Mentor(TM) system as its digital recording call center solution. Siemens will market, distribute and support these systems to new and existing Siemens customers. The announcement was made at Call Center '98 in Dallas. Mentor is a quality monitoring and agent evaluation solution designed to enhance the performance and efficiency of call center agents to ensure the delivery of quality service to customers. The product allows call center supervisors to effectively monitor and evaluate calls, provide agents with feedback on their performance and schedule additional agent training. The product has undergone full product validation testing at Siemens to ensure seamless and complete integration at Siemens customer sites. ''Mentor is a very sophisticated product, enabling quality assurance testing, 'on demand' recording, and various 'selective' recording capabilities all on the same platform,'' stated Gary Paris, vice president of global call center and CTI solutions at Siemens Business Communications. ''Using Mentor, our customers will be able to improve the quality of customer interactions within their call centers, and identify and retain their most skilled agents.'' Mentor is the latest addition to Siemens ProCenter(TM) portfolio of product and services. A Siemens customer may sign a single contract with Siemens and take advantage of leading-edge products from Siemens and third parties without experiencing the difficulties that frequently come with multi-vendor, integrated solutions. Siemens provides a single point of contact for sales, design, project management and service. ''We're providing products and services that simplify and greatly enhance the work that call center managers do,'' Paris said. Dan Bodner, president and CEO of Comverse Information Systems Corp., stated, ''This agreement with Siemens represents a major step in our strategy of building alliances with major call center solutions providers. The benefit to Siemens' customers is that they can now obtain Comverse's world class quality monitoring system and a full range of call center solutions from a single source supplier.'' Comverse Information Systems Corp., based in Woodbury, is a leader in providing call center digital recording and quality monitoring solutions. The company's products are installed in financial institutions, customer service centers, inbound and outbound telemarketing centers and call center applications throughout the world. Comverse Technology Inc., through its Network Systems Division, is the world's largest provider of enhanced services platforms to wireless and wireline telecommunications network operators. For more information on Comverse Information Systems Corp. visit Comverse at cis.comverse.com. From switching systems to networks to the Internet, Siemens Business Communication Systems (SBCS) integrates diverse technologies into practical applications for major business sectors such as healthcare, education, utilities, retail, public sector, and finance. SBCS is the leading global solutions vendor to the 40 to 400 agent call centers market. The company is the U.S. affiliate of Siemens Private Communications Systems, the world's largest supplier of private telecommunications systems, with annual sales of approximately $6.3 billion, more than 600,000 customers and a million systems installed. For more information on Siemens Business Communication Systems visit www.siemenscom.com. Contact: Product Information Comverse Information Systems Lyndalee Maronna, 516/677-7400 lyndalee.maronna@comverse.com or Investor Relations Comverse Technology, Inc. Paul Baker, 516/677-7226 paul.baker@comverse.com or Siemens Business Communications Ed Rebello, 408/492-6999