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Strategies & Market Trends : The Art of Investing -- Ignore unavailable to you. Want to Upgrade?

To: Sun Tzu who wrote (6409)	2/13/2023 4:12:01 PM
From: robert b furman	1 Recommendation Recommended By sixty2nds Read Replies (1) \| Respond to of 10712

I tried Advanced auto parts and they were expensive. I also used to go to Auto Zone for my zero turn lawnmower drive belts. I'll tear one up in a years worth of mowing (I have some steep hills). Their belt didn't last a season. So I tried OReilly's. They sell Gates Power Belts. Much better durability. I went back after 13 months to buy another one, and Ashley said they have a one year warranty, but they can extend the time if close, and they warranted the new belt. They've owned my loyalty ever since. I ran the Houston Chevrolet Customer assistance for 2 years in 1982 and 1983. The Chevrolet product was at its worst quality back then. We made milloons of policy adjustments and I saw hoe the dealers who helped their customers get warranty plicy adjustments for their customers always had consistently higher customer satisfaction. When a dealership asks for a warranty assistance, the repair must be done at the warranty flat rate hours (much lower than the customer pay hours usually charged). So in helping their customer, they make less, but have loyal repeat customers. I'm a firm believer in paying an honest price and then being a known and loyal customer. In all of my transactions, I try to create a loyal customer relationship. I saw how importnat it was in the car business and believe it to be all but universal. Bob