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Non-Tech : Datek Brokerage $9.95 a trade -- Ignore unavailable to you. Want to Upgrade?

To: Peter Stern who wrote (6859)	2/19/1998 1:40:00 PM
From: Jerry Murtaugh	Read Replies (1) \| Respond to of 16892

murt A

To: Peter Stern who wrote (6859)	2/19/1998 1:44:00 PM
From: peter michaelson	Respond to of 16892

michae81 A Peter: I am sorry that people do get harsh. I wince on reading some posts, but be assured that your participation here is very much appreciated by this customer.

To: Peter Stern who wrote (6859)	2/19/1998 1:45:00 PM
From: per strandberg	Respond to of 16892

strand53 A (wanting streaming Level II )

To: Peter Stern who wrote (6859)	2/19/1998 1:59:00 PM
From: Mike Schoonmaker	Respond to of 16892

Peter, schoon68 A

To: Peter Stern who wrote (6859)	2/19/1998 2:06:00 PM
From: Bob Sage	Respond to of 16892

Peter, SAGE70 A I appreciate your participation on this thread and hope you can ignore the personal insults. They have no place here but unfortunately are a fact of life on the internet. As for the servers, I only use 3, 7 and 8. The others are suffering from the same slow loading as I get when using Fidelity's web site for my mutual funds. In fact I log on to them and call a rep at the same time. The rep is always faster ! Please do not go in that direction. Keep the pages simple. Those of us who trade want the fastest possible access to orders and messages that trades went through. Thanks, Bob

To: Peter Stern who wrote (6859)	2/19/1998 2:09:00 PM
From: Margaret C. Lynnworth	Respond to of 16892

lynnwor5 A The old pages are much easier to read than the new ones on the multiple colors. Easy access to charts and news on the same page would be nice, but ONLY if the speed, legibility, and compactness of the data are not sacrificed. I appreciate your asking us for our opinions.

To: Peter Stern who wrote (6859)	2/19/1998 2:12:00 PM
From: Peter H. Hodge	Read Replies (1) \| Respond to of 16892

Hodge38 A I too thank you for your participation.

To: Peter Stern who wrote (6859)	2/19/1998 2:46:00 PM
From: David Kuspa	Read Replies (1) \| Respond to of 16892

KUSPA4 A Peter, it's as easy to fling insults on the Internet without fear of reprisal as it is to drive like an a**hole in complete disregard for other drivers. Unfortunately, too many people do both. Your input and presence here is a credit to you and your company. Just ignore those comments said here that go beyond reasonable criticism, and remind the thread once in a while that you're only human like the rest of us. Then again, if you were fishing for a compliment or some positive remarks to balance the negative, I'm happy to oblige. ;-) Datek may have some growing pains, but thank you for continuing to respond directly to customers and trying to make things better.

To: Peter Stern who wrote (6859)	2/19/1998 2:58:00 PM
From: Bushy	Read Replies (1) \| Respond to of 16892

bouchard22----a and no logo

To: Peter Stern who wrote (6859)	2/19/1998 2:59:00 PM
From: Rene Madsen	Respond to of 16892

madsen22 A The old pages are much easier to read than the new ones on the multiple colors. Easy access to charts and news on the same page would be nice, but ONLY if the speed, legibility, and compactness of the data are not sacrificed. I appreciate your asking us for our opinions. (Still waiting for those streaming real-time quotes)

To: Peter Stern who wrote (6859)	2/19/1998 2:59:00 PM
From: DrO	Respond to of 16892

Peter,A,A,A, I have several accounts. For real. Thanks

To: Peter Stern who wrote (6859)	2/19/1998 3:04:00 PM
From: bw	Respond to of 16892

A.... [compromising security with partial usernames given in response?] duh...

To: Peter Stern who wrote (6859)	2/19/1998 3:11:00 PM
From: Jason Rooks	Respond to of 16892

rooks88 A

To: Peter Stern who wrote (6859)	2/19/1998 3:18:00 PM
From: Alexander Pavlov	Respond to of 16892

xxxxxxxx A Peter, I used to work as a country customer support manager for a computer company. And I know very well that painful feeling, the one which comes after you worked hard on some improvement intended to make customers' life easier, but instead of "thank you" you get a lot of harsh responses. The lesson I had to learn is that it is absolutely necessary to strip customer's message from his emotions.If you care for your customer you should know what to do with his message. As to emotions, do not take them personally, for their sole purpose is just to add visibility to the message. Nothing more. Kind regards, Alex

To: Peter Stern who wrote (6859)	2/19/1998 3:28:00 PM
From: Morpher	Read Replies (1) \| Respond to of 16892

A. Why would somebody without an account care enough to vote anyway?

To: Peter Stern who wrote (6859)	2/19/1998 3:32:00 PM
From: Gorak Shep	Respond to of 16892

A - I understand you would like to validate votes but I think even partial usernames is a bad idea from a security perspective. Thanks for undertaking this poll.

To: Peter Stern who wrote (6859)	2/19/1998 4:09:00 PM
From: Spots	Respond to of 16892

I'm going to answer this without reading others' answers, out of curiosity if others agree. A, but with access to charts and news These two aren't contradictory. I'm not posting my user name, not even part of it. I assure you I am a customer--what the heck do I care otherwise? Spots

To: Peter Stern who wrote (6859)	2/19/1998 4:13:00 PM
From: Glenn	Respond to of 16892

-A I have an account and made my first Datek trade today. I have an eSchwab account that I love except for the price. I finally made the decision to go with a second account for my more active trading and it came down to SureTrade or Datek. One of the deciding factors for me was your participation on SI. The SureTrade tread is much less active and even though Datek's customers are sometimes apt to overstate emotionally, they do care ALOT. Keeping the old and responding to this thread made my decision easier. Thanks.

To: Peter Stern who wrote (6859)	2/19/1998 4:13:00 PM
From: Henk Kruisbrink	Respond to of 16892

Peter, an A from me, to proof I'am a DATEK customer, without compomising security I have emailed support@datek.com with the subject: peter stern's customer survay and this post. Henk Like I said in an earlier post, why not have two server farms, one fancy one, and a plain ruthless fast one for trading and getting the RT quotes. I'm psositive that when DATEK will deliver LEVEL II you need lighting fast servers, and maybe compression before encryption is an option to reduce internet bandwidth. VPN will be the way to go. (VirtualPrivateNetworks)

To: Peter Stern who wrote (6859)	2/19/1998 4:16:00 PM
From: Bill Abbay	Read Replies (2) \| Respond to of 16892

Abbayxxx A Peter, I too know the feeling: "Ungratefull sods after all the work we've done...". But I've noticed that the ire seems proportional to the feeling that Datek doesn't care. Listen carefully. There is a quiet desperation in some of these messages. On days when the Web is near stall, every non-essential kb can add many seconds to trade execution/confirmation times. What may appear to you as surley ingratitude is, just perhaps, a little fear. Regards, Bill

To: Peter Stern who wrote (6859)	2/19/1998 4:28:00 PM
From: Henk Kruisbrink	Respond to of 16892

Peter, I also emailed support@datek.com the following message, but no respons yet, the server has still this security anomality: Henk Subject: Your encryption key on orders15.datek.com does not contain the correct site name Date: Wed, 18 Feb 1998 22:06:37 +0100 From: "H.Kruisbrink" <H.Kruisbrink@direct.A2000.nl> To: support@datek.com When I tried the new DATEK look, Netscape brouwser is complaining (see below). Kind regards, Henk Kruisbrink DATEK account: xxxxxxxxxx The certificate that the site 'orders15.datek.com' has presented does not contain the correct site name. It is possible, though unlikely, that someone may be trying to intercept your communication with this site. If you suspect the certificate shown below does not belong to the site you are connecting with, please cancel the connection and notify the site administrator. Here is the Certificate that is being presented: Certificate for: Datek Securities Corporation Signed by:RSA Data Security, Inc. Encryption:Export Grade (RC4-Export with 40-bit secret key) This Certificate belongs to: orders5.datek.com Internet Securities Firm Datek Securities Corporation New York City, New York, US This Certificate was issued by: Secure Server Certification Authority RSA Data Security, Inc. US Serial Number: 03:55:B6:9F:84:EE:07:27:DC:2C:1B:63:05:1B:9D:9E This Certificate is valid from Wed Feb 11, 1998 to Fri Feb 12, 1999 Certificate Fingerprint: 7A:05:82:2D:A5:B4:D7:CF:14:9A:4F:76:3C:8A:51:DE

To: Peter Stern who wrote (6859)	2/19/1998 4:30:00 PM
From: trung nguyen	Read Replies (1) \| Respond to of 16892

nguyenxxxx A nguyenxxxx A nguyenxxxx A I have access to three accounts. Speaking for a few out here who are not articulate enough to participate in the thread : Thanks to all who post here, you have been very helpful in helping us using DATEK and making DATEK better. And thanks to DATEK, Peter Stern in particular for participating and responding to the posters here. Kind regards, Trung

To: Peter Stern who wrote (6859)	2/19/1998 4:40:00 PM
From: Piotr Koziol	Read Replies (1) \| Respond to of 16892

Koziol** A

To: Peter Stern who wrote (6859)	2/19/1998 4:43:00 PM
From: Zog	Respond to of 16892

ozog** A ozog** A Two accounts. What ever you do, don't change a thing on the express server! Love your execution, hate your customer un-support!

To: Peter Stern who wrote (6859)	2/19/1998 5:41:00 PM
From: Len	Respond to of 16892

Unfotunately, A and B are not mutually exclusive, but if you require a choice, it is A by far. Stick to what " brings u here." As long as you keep your commissions low, you really shouldn't want the occasional investor anyway. And they're the ones who are attracted to the colors, etc. The daytraders and active traders are who got you here, and will keep you here. Low prices get offset by high volume. If you furnish charts and news in plain vanilla wrapping, you also don't have to make us choose between A and B. You CAN do both. Len Cohen ( you can look it up to see my account number)

To: Peter Stern who wrote (6859)	2/19/1998 5:49:00 PM
From: Fridrik Skulason	Respond to of 16892

skulas23xx A/B Let me clarify that answer. My primary reason was for moving a part of one of my accounts over to Datek was speed. Pure, raw speed. Pages that load in less than 10 seconds. I don't want checking, mutual funds or option trading, but I don't mind if you offer it to those that want it, as long as it does not cause a slowdown for me. Now, the "new" look (orders11 etc) is just plainly unusable as far as I am concerned. Some people may like it, but for me it is unacceptably slow and problematic. As for "old classic" sites (like orders3), there is one reason why I don't use it - the lack of a convenient link to news/charts. If you make the final "classic" site like that, I am leaving. That leaves the "new classic" site (like orders6), which is what I am currently using. It is quite acceptable, and although there is some unnecessary "fluff" like the fonts and fancy fractions, I can live with that....I see it as a waste, but it is a minor waste ... it does not add that many bytes to the data I download per page.

To: Peter Stern who wrote (6859)	2/19/1998 6:49:00 PM
From: clochard	Respond to of 16892

xxxxxxxx A I'm still waiting for the peice of paper that is supposed to start the paperwork to give me checking.

To: Peter Stern who wrote (6859)	2/19/1998 7:23:00 PM
From: Lucky	Respond to of 16892

STUBBS98 A

To: Peter Stern who wrote (6859)	2/19/1998 8:13:00 PM
From: Douglas Schneider	Read Replies (1) \| Respond to of 16892

A !!!!!!!!!!!!!!! Thanks, Peter. You already know,from our previous correspondence, that I am a customer, and that I continue to appreciate the great job you and Datek strive to do, and almost always succeed, albeit with the odd glitch or two that always crops up now and then in a new venture. doug

To: Peter Stern who wrote (6859)	2/19/1998 9:47:00 PM
From: robert klasky	Respond to of 16892

Although the polling is closed - here's one more Robert74 - A thanks!

To: Peter Stern who wrote (6859)	2/19/1998 11:18:00 PM
From: NewGun	Respond to of 16892

Peter: Why now "Current Price" under Portfolio is based on Bid Price instead of Last Price? Is it a programming error or Datek's policy change? Newgun

To: Peter Stern who wrote (6859)	2/19/1998 11:37:00 PM
From: Scott Moore	Respond to of 16892

My 4 cents: One vote and one question. MOOR07-A Question: I have two browsers open right now. One on the new Java server and one on the express server. On my portfolio pages the current prices on 2 of 3 stocks that I have tonight are different between the two versions. How do the quote prices differ? I've noticed the new java version not keeping up with current price as well as the old servers (IMO) with using my PC Quote level II service as a comparison. Don't worry I'm not using your prices for any decisions since I've got the premium PCQuote service anyway. IMO, this is the best brokerage for the buck to trade NASD.

To: Peter Stern who wrote (6859)	2/20/1998 5:42:00 AM
From: Randy Davidson	Respond to of 16892

davids18 A.

To: Peter Stern who wrote (6859)	2/20/1998 6:11:00 AM
From: John Sanderson	Respond to of 16892

AAAAAAAAAAAAAAAAAA

To: Peter Stern who wrote (6859)	2/20/1998 7:23:00 AM
From: Mighty_Mezz	Respond to of 16892

sheri9 - A By the way - yesterday I got a buy at bid, which turned out to be the low of the day. Thanks Datek!!

To: Peter Stern who wrote (6859)	2/20/1998 9:11:00 AM
From: Fred Puppet	Respond to of 16892

A, A, A jaska18 jaska21 park8

To: Peter Stern who wrote (6859)	2/20/1998 9:24:00 AM
From: CynicalTruth	Respond to of 16892

Peter, Sorry if you took me as "harsh" and "insulting". But you finally listened this time. Sometimes that IS what it takes. I've been reading this thread since the start and have had a Datek account for over a year and a half. People were complaining about the new interface over a month ago. But Datek kept changing the servers anyway. Believe me, I only want the best for Datek. And when you don't listen to your customers, You insult Us. That said, I think you know where I stand on the interface issue. If you have to "have" the razzle-n-dazzle, at least leave servers 3,7, and 8 alone. Keep them with the old "non-classic" interface. Many, if not all on this thread would prefer it that way as you have found out. We would probably like to have server 6 back the way it was also... that was one of the more reliable ones. And when it changed, that IS what finally torqued me. I make my appologies... sorry. As somebody put in a earlier post, you know which servers are being used the most. If the old interface servers get the most business, then allocate more servers back to that interface in the future.... Peter, Datek IS the best of on-line brokers that I have used so far. I sincerely hope you will keep it that way. Thanks for listening.... Regards. John

To: Peter Stern who wrote (6859)	2/20/1998 9:34:00 AM
From: Douglas A. Sevy	Read Replies (1) \| Respond to of 16892

Peter I have already posted messages about my preferences - sevy3 A BTW, you guys are doing a great job. I know that there is too much work to be done, and too little time to do it in. Been there, done that!

To: Peter Stern who wrote (6859)	2/20/1998 9:54:00 AM
From: Debra Orlow	Respond to of 16892

Peter, my vote: orlowic1 A What was wrong with having the charts/news access on another page? This to me would be a perfect compromise. Was there something wrong with how it was previously setup? Thanks.

To: Peter Stern who wrote (6859)	2/20/1998 11:03:00 AM
From: Jim Bo	Respond to of 16892

Jim Bozdog "A" with checking

To: Peter Stern who wrote (6859)	2/20/1998 12:27:00 PM
From: Greg M.	Respond to of 16892

Peter, Thanks for the good work. AAAAAAA (but news/charts like orders 6 are fine). Greg M. Datek Client Verification: Message 1380796 Message 1322100

To: Peter Stern who wrote (6859)	2/22/1998 11:47:00 AM
From: Dan Duchardt	Respond to of 16892

Peter, I've been pretty quiet around here for a while. Anyone who has read my posts on SI from time to time will see that I'm not the most loyal fan of Datek OnLine, but I have always tried to be objective. I'm still a customer because I haven't found anyone who is obviously doing better. I'd like to take this opportunity to point out a major flaw in Datek's way of doing business. I have followed Datek's instructions in the past, submitting issues via personal email, and waiting weeks upon weeks for a response. The last one I got was from someone who obviously hadn't read my original note in the first place, and that was about six weeks after the fact. It was insulting!! I agree with your position that we refrain from personal insults. I have tried to do that, and to date I think it is fair to say that as a result I have been pretty much ignored by your customer service department. The simple fact is the only way to get Datek's attention and to have any input is to flame them, or at least agitate in a public forum. Now you are here taking a poll on an issue of concern to all Datek customers, using an medium that has no official connection to your customer base, available only to subscribers to SI at the tune of $125, or $200, or whatever the registration fee is now, without any direct notification to your customers. This is unconscionable. Datek says they want to be the best. Rise above the rest of the crowd and start paying attention to your customers using a forum that is appropriate to address their individual concerns. Dan

To: Peter Stern who wrote (6859)	2/22/1998 6:25:00 PM
From: Mike	Read Replies (1) \| Respond to of 16892

Peter, My $0.02 powel97 A

To: Peter Stern who wrote (6859)	2/23/1998 2:12:00 PM
From: Scott Pedigo	Respond to of 16892

pedigo61 A I find the original classic to be much more readable than the new classic. I like the background colors in the table cells in the portfolio, however, so my preference for the original should not be interpreted as disliking colors altogether. I don't need fancy fractions. I'm happy with the original classic, but an improvement to the speed on the quotes page could be achieved be ditching the graphical Datek logo. Why do you need it? Nobody but customers can use the page anyway.

To: Peter Stern who wrote (6859)	2/23/1998 6:19:00 PM
From: The Vet	Read Replies (1) \| Respond to of 16892

Peter - I appreciate your concern and the option to vote. Sorry I.m a little late but here is my view... YATES48 A Call me old fashioned but I like the way it WAS! Just take away ALL of the Graphics (I know I'm at DATEK) and that's all I need... Speed and ease to read are what I need the most. Browsing for news is fine but not when I want to trade..