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Technology Stocks : Genesys Telecommunications (GCTI) -- Ignore unavailable to you. Want to Upgrade?

To: Bobo who wrote (70)	3/21/1998 10:00:00 AM
From: Elmer	Read Replies (2) \| Respond to of 220

Bobo, I've a couple of questions that I hope you can help me with on GCTI. First, if a corporation purchases the software and pays $100,000, how much can they expect to have to pay the IT consultants to get it up and running? Usually if the installation (i.e., consulting) costs are high enough, this creates a barrier to switching to a competitor's product. Under these circumstances, the installed base becomes locked into GCTI's future upgrades. Second, does this product demo well in comparison with the competition? I have a friend who claims that "under the hood", Peoplesoft's products aren't much better than the competition. But he admits that in demonstrations, they appear to be much slicker than the others. PSFT's stock has had a phenomenal run. The third question is if I'm a corporate purchaser, do I have to do a lot of work and spend a lot of time comparing GCTI's software with competitive offerings to make the purchase decision? In other words, will the market look to standardize on one product because the selection process is too complicated, time consuming and expensive? Any help on these questions will be greatly appreciated. Regards, David