Silicon Investor (SI) -- The First Internet Community

STOCKTALK

We've detected that you're using an ad content blocking browser plug-in or feature. Ads provide a critical source of revenue to the continued operation of Silicon Investor. We ask that you disable ad blocking while on Silicon Investor in the best interests of our community. If you are not using an ad blocker but are still receiving this message, make sure your browser's tracking protection is set to the 'standard' level.

Technology Stocks : Dell Technologies Inc. -- Ignore unavailable to you. Want to Upgrade?

To: Gabriel008 who wrote (35978)	3/29/1998 11:20:00 AM
From: Jack T. Pearson	Read Replies (1) \| Respond to of 176387

The article you posted said Dell was one of the few remaining substantial PC makers that hadn't gotten into "service." I have gotten better service from Dell for free than I was ever able to get from a retailer. Dell has a complete list of my configuration that they can bring up to support their response to any question I ask. They have even made suggestions that will save me money! For volume customers, Dell will help configure the system, load the software, and put the customers' service tags right on the hardware before shipping. I believe it costs only about $10-$20 extra per computer. Saves the customer a bundle. According to Michael Dell, when Compaq announced the acquisition of DEC, all of the other service providers that had been working with Compaq immediately called Dell and started working out how to support Dell. Many of these independent service companies help customers select software and hardware. That should push a lot of business in Dell's direction. Michael called it a "gift." I don't, in the next year or two, if ever, expect him to reverse this good fortune by acquiring a service house and sending everyone else running for cover.