To: Caroline who wrote (48 ) 4/16/1998 8:41:00 PM From: MoneyPenny Respond to of 888
I read your comments about Fidelity and their preparation and was alarmed enough to e-mail the company (I have 3 brokerage accounts with Fido holding virtually all our investments) and they responded immediately with the following: Ms. Sullivan, Thank you for your message regarding our computer systems.ÿ We appreciate your taking the time to contact us online. We understand the diligence with which our computer systems must be maintained to accommodate the new millennium.ÿ We have, for some time, been taking steps to ensure a smooth transition into the new century so that our customers will experience no interruption in service, or problems with their accounts. Fidelity has already begun to identify solutions, increase awareness, and provide the leadership that will prepare the organization for the turn of the century.ÿ We are currently analyzing and enhancing the millions of lines of code throughout Fidelity and evaluating all of Fidelity's enhanced systems - from the mainframe to the desktop - guaranteeing that Fidelity Investments is ready for the year 2000.ÿ In addition, we are reviewing the legal concerns surrounding compliance that must be taken into consideration, as each vendor utilized by the organization may approach the Year 2000 differently. In fact, Fidelity has completed an internal inventory and review of its applications, and has also undertaken an extensive review and communication program with its technology vendors and data providers. An enterprise-wide program was launched in early 1996 and is well on its way of ensuring firm-wide Year 2000 compliance by the end of 1998. We are working to ensure Year 2000 compliance throughout the Fidelity Brokerage family of Application Systems (FBSI).ÿ Our goal is to ensure that FBSI can accommodate 12/31/99 processing and to have completed the Year 2000 conversion by 12/31/98.ÿ During the conversion process, aswell as after, we will be utilizing integrated application testing, critical operating system testing, vendor product testing, street testing, disaster recovery testing and vendor bug fixes necessary for Year 2000 certification, as well as any post Year 2000 certification.ÿ >From a corporate perspective, Fidelity has allocated the financial, technical and management resources necessary to meet our objectives. With a current firm-wide staff in excess of 300 people, the FIDELITY 2000 project has leveraged internal application experts, and recruited additional external resources where appropriate.ÿ We have also engaged Year 2000 third-party expertise to augment our internal staff. Substantial financial resources have been budgeted for the effort with additional funds committed as required to complete system and applications conversions in a timely manner.ÿ Fidelity has implemented a strategic and integrated plan to verify compliance, not only for its internal systems and applications but for its external business partners, data providers, and other organizations in the financial services industry.ÿ This inter-dependence makes it imperative that Fidelity concern itself not only with its internal business processes and therefore is participating with industry trade groups, such as the Security Industry Association (SIA), to respond to the Year 2000 issue.ÿ In particular, Fidelity has joined the Data Management Division (DMD), or technology arm, of the SIA in its efforts to assure that member firms have the ability to process their business correctly into the Year 2000.ÿ The DMD/SIA is pursuing a pre-2000 street test of Year 2000 processing to validate critical member firms interaction and processing.ÿ Fidelity plans not only to participate but also take a lead in this test effort. Due to these early initiatives, Fidelity is currently well positioned in its mission to ensure seamless processing for all Fidelity systems and applications relating to Year 2000 issues, resulting in uninterrupted business operations and service to Fidelity customers.ÿ We hope to provide more information regarding this subject via our Web site and Focus magazine as we get closer to turn of the century. Again, we appreciate your message.ÿ If you have further questions or comments, feel free to send another message anytime.ÿ We look forward to hearing from you. Andrew Harman Fidelity Brokerage Services, Inc., Member NYSE, SIPC