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Non-Tech : Datek Brokerage $9.95 a trade -- Ignore unavailable to you. Want to Upgrade?

To: Peter Stern who wrote (8080)	4/23/1998 3:33:00 PM
From: Jim Brown	Read Replies (1) \| Respond to of 16892

Thank You for the response Peter! Before everyone gets all over me too. I missed out on an opportunity for a 15% account gain this morning due to slow processing. I was NOT pleased to say the least. But seeing some ownership of the problem and issues..... " We performed several hardware and software upgrades last night, and thus minimized delays this morning, despite the same high level of activity. We have also accelerated our NASDAQ order processing system upgrade, due to be completed in early August, so that it might be done as early as 1 June. These upgrades will improve system performance almost daily, we won't be waiting until June to bring you LOTS more order processing power. " ........ Makes me feel a bit better. I am not looking to make my living with trading on Datek, I am an active watcher but infrequent trader and try as I might I could not find better services and prices for what I wanted to be able to do....It will even be better when we get Level II and I don't need to send the other guys $50/mo <gg> . Thanx Again Peter for listening, responding and showing us there still is a Human by the keyboard who's 'Clue Bit is Set' and 'Gives a Dxxx'....

To: Peter Stern who wrote (8080)	4/23/1998 3:34:00 PM
From: Bill Rood	Read Replies (1) \| Respond to of 16892

What does this lame ass excuse have to do with the fact that the daily activity page takes 15 min to show an order is that Nasdaq fault and why do other brokers fail to suffer the same incompetence as you. I give you credit for your continual denial of any problems that is one area you are 100%. Also your smug crap answer is a great source of comfort to the customers who have last thousands. Don't rush your upgrade you may not need it i have a feeling your servers will be experiencing a lot less volume. Get off your perch cruise around a chat room check out some online forums see what your crap is doing to people.

To: Peter Stern who wrote (8080)	4/23/1998 3:46:00 PM
From: Claire G	Read Replies (2) \| Respond to of 16892

peter I put in a order then it did not get filled, and on open orders it shows nothing, what is this about, in the messages it shows my order with the tracking #, but I can not cancel the order because it shows no activity. Please explain. thank you Claire

To: Peter Stern who wrote (8080)	4/23/1998 8:59:00 PM
From: Hitch	Read Replies (1) \| Respond to of 16892

Filing A Customer Complaint Last updated on: 9/17/97 If you believe you have been subject to unfair or improper business conduct by your broker, you should complain to the brokerage firm promptly in writing. First communicate your concerns to your broker, then to the manager of your broker's office. Follow-up immediately if you do not receive a satisfactory response to your complaint. Continued failure to receive a satisfactory response may warrant your filing a complaint with NASD Regulation. If you believe that you have been defrauded by a brokerage firm or one of its brokers, NASD Regulation wants to know about it immediately. Often, violations of our rules and the federal securities laws come to light through the receipt and investigation of customer complaints. You have several options when filing a complaint. You can send an Internet complaint letter using our Customer Complaint Form (see notice below) or you can send a complaint letter to the NASD Regulation office nearest you. Also, in situations where time is of the essence or you feel that you need immediate contact, you may call the NASD Regulation office nearest you. When sending a letter, please include sales confirmations, monthly statements for the relevant time period, and all relevant correspondence with the firm. Your complaint letter itself should contain the following information: the name of the brokerage firm and the individuals at the firm with whom you dealt; the name of the security or securities that are the subject of your complaint or a detailed description of the practice or behavior that are the subject of your complaint; the date or dates of the problem activity or transaction; a detailed description of the events and circumstances surrounding the activity that is the subject of your complaint; and, your complete address and a phone number or numbers where you can be reached. The focus of the NASD Regulation's investigation is regulatory in nature. NASD Regulation's investigations do not necessarily result in the return of customers' money, even where formal disciplinary actions are taken and sanctions imposed. You are encouraged to consider other avenues of redress including Arbitration and Mediation if you are seeking to recover monies or securities. A notice about the security of your Internet transmission to us: Although the Internet is used by millions to communicate each day, electronic transmissions on the Internet are not always secure. Thus, you may wish to communicate only basic information to us using the Internet, and send any specific confidential or sensitive information by regular mail or with a telephone call to the NASD Regulation office nearest you.

To: Peter Stern who wrote (8080)	4/25/1998 11:39:00 PM
From: jumper	Read Replies (2) \| Respond to of 16892

To Peter. Your statement that your servers are over loaded !!!,is a bald faced lie !!!or your rep. on the mirc stock chat channel is a lier !!!he said and i quote ( are servers are never busy the 1st hour, or last hour of trading }, that was in responce to my question as to why i can't get filled the 1st. or last hour of trading. He said it must be my ISP,,, lol , wonder if my phone is hooked to an ISP too !!!? I printed out the log with his responce , along with your post on SI .Every one i suggest, when you get screwed by Datek you print out your time of sale from level 2 !!! then match it up with your Open Orders ,Portfolio,Daily Activity ,History , and print those out, matching those 5 print outs will show Dateks screw up. Then with anough people ,and here should be thousands , by all the chat channels i moniter,send to 20/20 thet would love it !! ,also SEC. and more important your State Atty. Generals Office , as they have to be licenced in each State !!!! shades of AOL , cig Co's. I have been printing for 4 months . PS: they don't want you to use your own money,they are making at least 2% on the interest spread !!! Could run a billion a year !!! Also watch island MM on bid , if you try to buy between the spread , and island = ( datek ) is setting on bid they will jump the bid up so you can't by !!!!! Just need alot of people to print and send !!!!! jumper