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Non-Tech : Datek Brokerage $9.95 a trade -- Ignore unavailable to you. Want to Upgrade?

To: peter michaelson who wrote (8103)	4/24/1998 9:24:00 AM
From: thecupwinner	Read Replies (4) \| Respond to of 16892

Dear Datek Online Customers, I know that many of you have been frustrated the past few days and I wanted to let you know that we are working hard in Customer Support to help you resolve the issues you raise when you call or e-mail us. With the volume surge we've encountered recently, we are working harder to respond to your phone calls and e-mails as quickly as possible. I appreciate your patience while we get to each and every concern that crosses our desks! I've read many posts that say that our Customer Support has not been meeting your expectations, and I assure you, our team is working extremely hard to change your perception. I know we have room for improvement and my staff is committed to meeting these expectations. If any of you had the opportunity to see our department in action the past few days, I think you'd have a different opinion of the hard working professionals that are here to serve you. Thank you for the opportunity to address you! Regards, Tim Richter Vice President - Customer Support Datek Online