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Non-Tech : Waterhouse Securities -- Ignore unavailable to you. Want to Upgrade?

To: Bill J. Landis who wrote (491)	4/28/1998 10:10:00 PM
From: DRL	Read Replies (1) \| Respond to of 2076

I've had poor luck with the dial in software also. Could not connect problems. Some options not working, etc. I'm getting quite fed up with Waterhouse too lately. I let them know today also, (not they they seem to care, but if people start leaving, they will care.) They gave me the same story they are adding lines, expanding capacity, etc. I told them I don't care how many lines they add, they still have the absolutely slowest website of any kind that I have every used in my life. The following is a true experience with Waterhouse 1. Try to logon 2. Try another server. 3. Got logon screen and waited for connect 4. Opened new login screen and waited. 5. Finally got in 6. Waited some more 7. Click for real time quotes 8. Waited more 9. Entered quote symbol 10. Waited and waited 11. Got error for waiting to long 12. Clicked for quote again 13. Waited 14. Gave up on this server and opened a new one and had slightly faster service. 15. Finally got my quote. 16. Clicked to enter order 17. Waited 18. Entered order 19. Waited 20. Got timed out 21. Had to go back and enter order again 22. Entered new order 23. waited 24. Click approve order 25. Waited some more 26. Clicked to view order status 27. Waited and waited and waited 28. Nothing happened 29. Opened a new window 30. Logged on again after much waiting 31. Clicked to get status 32. Was told status cannot be gotten at this time 33. Tried again, waited 34. No status 35. Checked new quote 36. Waited 37 Could not get quote 38. tried again for quote 39. Waited 40. Finally got quote 41. Tried for status again 42. Waited 43. Nothing 44. Logged off the Internet, called the touch -tone 800 line. 45. message said touch- tone trading is not available at this time 46. Pressed for a live broker 47. Finally got one after, ou guessed it, waiting on hold 48. Finally checked my order status, - you guess it, stock went up too much and I missed a buy. TOTAL TIME ABOUT 30 Minutes!!!!!!!!!!!!! I could have called a "real broker" and done the above in about 30 seconds! I traded over 300 transaction last year with Waterhouse and every one getting more and more difficult. I had better luck when they first came out with online trading, and it sure stinks now! I think my Waterhouse days are numbered. -DL