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To: BelowTheCrowd who wrote (55898)	5/21/1998 2:32:00 AM
From: Jacob Snyder	Read Replies (1) \| Respond to of 186894

michael: re: the support model for VCRs and TVs: This evening, my 6-year-old wanted to play one of her computer games. She'd played it about 50 times in the past without problems, but this time there was a glitch. My wife (she has 4 years of post-graduate education) got out the manuals and fixed the problem, but it took her two hours. It was not a hardware problem. The child had accidentally pushed the wrong key, gotten into the wrong area, and changed some default settings. I see variations on this theme daily at work and home. The support model for TVs will only work when PCs are as reliable and easy to operate as a TV. We are a long way from that now. When do you think it will happen, and how? Will the software in our PCs be updated and maintained remotely (and automatically), via the internet? Or will the software be idiot-proofed, so it is impossible to make it not work, no matter how hard my 6-year-old tries?