To: EPS who wrote (22254 ) 5/23/1998 6:24:00 PM From: DJBEINO Read Replies (1) | Respond to of 42771
Orem, Utah -- VARs and integrators are giving a virtual thumbs-up to Novell Inc.'s resculpted partner Web site. The newly consolidated Web site, Partner Passport, is easier to use and contains more information, said Novell channel partners. "I think that Novell had done a great job putting the information, using Internet technology, that their partners need most and putting it in a place that is easy and accessible," said Ron Rutherford, president of Vericom Systems Inc., Rockville, Md. Dennis Cheek, area principal at Inacom Professional Services, Ft. Lauderdale, Fla., described the site as an "excellent tool for centralizing and consolidating the numerous resources Novell has to offer to the reseller." Partner Passport went live May 5 and took about three months to develop. The site was constructed with input from 1,200 partners and corporate customers, said Nolan Rosen, manager of worldwide channel marketing at Orem-based Novell. As part of the site's launch, Novell is making available to resellers and corporate customer IT staffs about $2,600 in free training materials. The material includes downloadable training videos and technical product information. Employees at Vericom use the site to download white papers and access computer-based training products. "One of the appealing things about the Web site is that it's targeted to different roles: business managers, developers and salespeople. They can go to the Passport site and get as much technical information as they need," Rutherford said. Partner Passport consolidates information under sales, technical, developer and business manager categories. The site makes it easier and faster to find technical and sales information as well as to direct customers to information. The old system was described as too dense and time-consuming in the search for information. Vericom's Rutherford and others agreed that the former site was too cumbersome to navigate. "They now put information at your fingertips, and when we need marketing information, we can track down an electronic version of a log and have access to their advertisement templates," he said. That type of information is located in the marketing toolkit section of the site where users can also download presentation kits. Cheek, who also is a member of Novell's Platinum Advisory Council, said the council helped develop ideas for the Partner Passport site. One of the site's advantages is ease of use, which benefits customers who can seek and use the information directly. "They'll be able to get information to help themselves; some customers can't afford to call me for every problem they have," Cheek said. Ray Poorman, president of Computer Systems and Services, Bellingham, Wash., agreed with the site's value to customers. "It's good for the customer. Even though we may be a customer's MIS resource, this gives them a better handle on the information that is available to them," said Poorman, who is a member of Novell's Gold Partner Advisory Council. "I can send the URL to my customer and guide them to what they need on the site."techweb.com