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Technology Stocks : Gateway (GTW) -- Ignore unavailable to you. Want to Upgrade?

To: epicure who wrote (5903)	5/27/1998 10:19:00 PM
From: yard_man	Read Replies (1) \| Respond to of 8002

Yes, I have had a similar experience with GTW-- customer service is terrible, especially if you ever buy an add-on part. I bought a cd-rom multimedia upgrade -- experience was very similar. They couldn't get me the proper drivers and the system never did allow me to view video properly. After a while they simply quit returning my e-mail and calls and I gave up. DELL makes a lot better product, but I also had similar problems with them. These guys make a buck and then just abandon you -- easy to show great profits this way. Large companies have IT people and clout to ensure that things work -- home office or small business customers are treated shabbily because they "don't have the potential" for as great for being a repeat customer. As competition heats up -- GTW is going to be hurting. It's already happening -- the quality is just not there!

To: epicure who wrote (5903)	5/28/1998 2:31:00 PM
From: Buckwheat	Read Replies (1) \| Respond to of 8002

And they (GTW) just made their service support more complicated by offering a choice of two internet browsers. I'm sure they (GTW) were trying to be accommodating to the customer and promote competition between Microsoft and Netscape. However, they did this at the expense of their customer support mechanism. It is difficult to get support personnel trained up to the point of being expert on one application. Can you imagine the level of expertise customers will be provided in trouble shooting browser problems when the tech personnel have to be experts on two entirely different browsers? Buckwheat