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To: Philip R Berber who wrote (866)	6/18/1998 9:25:00 AM
From: Len	Respond to of 3216

Funny, by responding like this to a post that needed no response, you are once again able to take a few shots at Bll, and attempt to indeed get the last word yourself. I have no loyalties here, I just find your behavior unseemly. For a business owner, you certainly act like someone in their teens, not to mention having extremely thin skin. To say that these issues sprung up from nowhere means either you haven't been reading this thread over the past month, or are woefully misinformed. He has harangued about these troubles of his (real or imagined) for at least that long. Whether you want Bill's continued business or not, what kind of owner carries on an immature debate in a public thread? Most I know would have gotten on the phone immediately to Bill, and asked him to keep this off the thread, and did everything they could to mollify him, and either work things out, or part company amicably. What kind of public relations is it to carry on here like children? I'm not talking censorship, just good business. It does you no good to get the last word, or supposedly "win" the argument. I'm not taking sides. I'm sure the truth is somewhere in the middle between Bill and you. I just think, in the main, you have turned off more people to your firm than necessary.

To: Philip R Berber who wrote (866)	6/28/1998 11:12:00 AM
From: Bruno Galliano	Read Replies (2) \| Respond to of 3216

I agree with Mary. Just entered this thread,in the hopes of finding a new broker. It certainly seems to me from your not so diplomatic responses, that your customer service leaves some thing to be desired. I owned a very successful business for thirty five years. The one thing I would never tolerate was any employee not being up front about delivery dates, etc. If they did not know the actual dates, they were mandated to responded with the truth,"We are unsure, but will keep you informed". The best we had to offer was our credibility, which once lost was very hard to rebuild. In all honesty, this response did not make the customer happy, but I don't recall ever losing a customer over the truth. I think when you raise a customers expectations, it is your duty to fulfill those expectations. Anything less is not acceptable. The truth, although not always pleasant is always that, the plain and simple truth. In the end it gains any company, respect and trust from their client base. Having noted the above, and considering your acceptance and encouragement of one very rude immature poster, I think I am with Mary. I will move on to continue my search for a more customer oriented firm. With all the new competition entering your field, I think there will be plenty of choices.