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Pastimes : Dream Machine ( Build your own PC ) -- Ignore unavailable to you. Want to Upgrade?

To: MangoBoy who wrote (1945)	8/14/1998 1:51:00 AM
From: Cheeky Kid	Respond to of 14778

Nothing wrong with Dell's support. Sometimes it helps to beat the rush. If you call during working hours there is no waiting. 3 years ago I bought a Dell XPS 133, very happy with it. This week just ordered a P2 400. As for on-site warranty, I found most of my computer problems (I have owned about 10 of them since 87) happen in the first few months. So in my opinion a 1 year on-site, and 2 year parts warranty should be just fine.

To: MangoBoy who wrote (1945)	8/14/1998 11:24:00 AM
From: Sean W. Smith	Read Replies (1) \| Respond to of 14778

BTW: On Service Contracts.... One of my clients had a hard drive start whining. (bad bearing). Called Dell at 5:05 PM EST on Tuesday, Wednesday 10:00 AM tech arrived, replaced HD and was gone by 10:15. Minor hassle in getting the Dell TS to issue a replacement HD before it totally died. Once that was over service was prompt and courteous as usual. Sean

To: MangoBoy who wrote (1945)	8/14/1998 8:28:00 PM
From: Spots	Read Replies (1) \| Respond to of 14778

>> << Does DELL or Gateway provide an extended three year on site warranty for $120? >> >> better: $99 dollars for three-year next-day on-site, plus (from gateway) priority phone support (jumps you to the front of the queue). Careful to compare correctly here. I don't know about Dell, but Gateway's 3-yr is an extension to the standard 1-year so-called "in house" with a new system. I suspect Dell's is virtually the same. Not that these are necessarily bad, it's just that you're not getting 3 years. Your getting a two-year extension (one of which was already covered by that gold Mastercard <G>). Remember, at the end of a year, your warrantee is on junk that's obsolete. NOBODY's obligated to upgrade anything under warranty, just replace the junk. What would a 3-year warranty on a 1-gig disk drive be worth today? Compare to two years ago. Gateway "in-house" isn't. It's not a scam (I don't think), but diagnostics aren't done in-house. They will (they claim) dispatch a technician to install previously diagnosed faulty parts. One of the few really serious complaints about Dell's service from surveys (eg, PC World) is in regard to the "in house" service. It's easy to miss or misunderstand details. I'm not saying these are necessarily bad deals, but you have to understand the details to evaluate them. Spots