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Pastimes : Dream Machine ( Build your own PC ) -- Ignore unavailable to you. Want to Upgrade?

To: ojai who wrote (1980)	8/16/1998 4:25:00 PM
From: Cheeky Kid	Read Replies (1) \| Respond to of 14778

I would never buy another computer other than a DELL. One thing I hate is all the crap software they put on a computer, AOL, Compuserve, software you will never use, etc... When you buy a computer (brand name) from a store it is even worse. That is there the format c:/u comes in handy. Fresh install of the OS and install your apps from there. That's my plan when I get my Dell 400 Wed. Have you guys check out the iMac? Pretty cool man!!

To: ojai who wrote (1980)	8/16/1998 5:33:00 PM
From: TraderAlan	Read Replies (1) \| Respond to of 14778

ojai, I had a terrible experience with DELL back in February with a p266 notebook I returned because it wasn't what I expected. What a PIA they were. Their sales rep was not well informed (maybe if I could figure how to trade the damn stock better, I'd give them another try <g>). I'm independent enough with routine issues and most software stuff. I expect GTW to do at-home hardware like the 3 year agreement says they will. One of my specialties is making warranties live up to their word. I checked the benchmarks for the PC I'm buying and GTW rated highest in a number of areas that were important to me. DELL's scores were crud...at least for DELL. the 400 has new technology in it and I imagine there are a number of different ways to implement it. As for Micron, always too expensive or I would have bought there already. It looks like they're trying to shore up big brother's DRAM slamming. Alan

To: ojai who wrote (1980)	8/17/1998 9:19:00 PM
From: Zeuspaul	Read Replies (4) \| Respond to of 14778

Software / Hardware Warranty I agree this is a significant issue. I took my Compaq computer to Fry's ( authorized Compaq Service Center ). They made me sign something that indicated I would have to pay a fee (forget how much but it was significant) if they determined that the problem was software related. Additional warranty comments A Fry's employee told me that the case had been opened so the warranty was void. I told him that I was instructed to do so by a Compaq service rep ( to reseat plugs). He argued with me and told me Compaq's warranty did not allow that. He said I could not install any expansion card without voiding the warranty. He said sometimes they make exceptions for RAM. I called Compaq on another issue. The first thing the Compaq service rep told me to do was remove all non Compaq installed components. I recall a similar situation posted on this thread regarding Micron support and third party components. I tried to buy a DELL Win95 machine with an Appian dual monitor card. They refused indicating that they would only support Appian cards in NT. A question for the thread (unless we have beat this one to death a la Spot's comment) Are the DELL/Gateway/third party warranties affected if one modifies the original hardware/software configuration? Does one have to restore an original configuration before asking for warranty support? Zeuspaul