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Technology Stocks : Gateway (GTW) -- Ignore unavailable to you. Want to Upgrade?

To: tom pope who wrote (6537)	8/19/1998 9:09:00 PM
From: Gary Metzer	Respond to of 8002

Tom, Sorry to hear of your bad experience with Gateway service. I am on my third Gateway desktop in 6 years and the thing that keeps me coming back is their excellent service. Gateway even went so far on my last PC to give me an RMA number on a PC that had just gone out of warranty. As long as Gateway keeps up their excellent service, I will be a loyal customer. Gary Caveat....Even though I buy Gateway PCs, I don't own the stock. However, I own a ****load of Dell stock because I believe in their business model.

To: tom pope who wrote (6537)	8/19/1998 11:03:00 PM
From: sepku	Read Replies (2) \| Respond to of 8002

Buy Micron. (i do not own any stock in muei)

To: tom pope who wrote (6537)	8/20/1998 5:26:00 AM
From: Kory	Read Replies (1) \| Respond to of 8002

I have bought several hundred computers both personally and for businesses I have worked for, including Gateways, Dell, Compaq, HP, NEC, Packard-Bell, Acer, Apple, Micron, etc. I have had instances of problems with every vendor. Of course, one gets biased by particularly bad situations, or with vendors with a greater number of problems. Of the group above, my personal dog has been HP. Best has been Compaq. For home PC's, Gateway has given me few problems and always been responsive. When I talk to other people, their particular situations often differ. So does it matter? On a small scale, possibly. However, I find it hard to determine any trend from peoples experiences. So when people ask me what brand they should buy, I find it hard to recommend any one vendor. Depends on the user, there intended use, the knowledge of that person, and a bit of luck. Not what most people would like to base their decision on, but I have yet to find a near 100% reliable box maker. My suggestion about potential surging demand is based on personal experience. I have not bought a new Gateway in almost a year, but never had to wait to get through when I contacted them in the past. Obviously, either I was lucky, or something has changed. Maybe it is they have gotten poorer in customer service, or maybe it is that they've gotten busier. Kory