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To: Lizzie Tudor who wrote (2473)8/31/1998 10:14:00 AM
From: TheRainmaker  Read Replies (2) | Respond to of 3033
 
What is the difference in terms of implementation time?
It seems most call center features such as routing,
screen pops, etc will eventually be included in a switch
provided by Lucent, Cisco, etc. What do you think?