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Non-Tech : CYBERTRADER -- Ignore unavailable to you. Want to Upgrade?

To: Paul K who wrote (1247)	9/2/1998 11:22:00 PM
From: William W. Dwyer, Jr.	Respond to of 3216

Paul, Unbelieveably, I haven't had much trouble with CyberTrader at all this week. Today was fine, except that I had to change one setting in my stock (MM) box to eliminate non-refreshed quotes, which I had forgot to do. I did experience a few periods of difficulty yesterday, though, particularly at the open. Cyber had to re-set some decision-support servers, but quotes and charts were okay. I think I had more trouble back in May, honestly, and that was due to heavy internet traffic, probably junk email going to Len. <just kidding> Compared to the problems I've heard with other brokers, I think CT has been pretty good this week. Let's see how long this can hold up. By the way, just to be safe, I am now using only two MM boxes and three charts. Was running more before. Bill

To: Paul K who wrote (1247)	9/3/1998 2:56:00 AM
From: Tanner	Read Replies (1) \| Respond to of 3216

Usually my CyberTrader data feed is one of the most reliable for me... But the past two days (especially today), it was absolutely terrible, and almost cost me quite a bit of money. I am connected using a cable modem, and have three different quote feeds coming in. I use the PC Quote feed that CyberTrader uses, I have a Comstock feed that I use with RealTick, and I actually get quotes via a BMI cable receiver, which has nothing to do with the internet. So I have pretty good redundancy to check against, from 3 independent sources. Normally, like I said, CyberTrader is pretty good, but today, from the early morning on, I couldn't get a good feed. The quotes were consistently lagging, the MarketMaker boxes took a VERY long time to load up after I entered a symbol, and about every 15 minutes one of the MarketMaker boxes would just freeze up and quotes would stop streaming. The first time this happened, I didn't realize that the quotes weren't updating at all, and I was sitting in a position that showed I had positive gains, but really it had moved down in price and I was in the red... Needless to say, it is very gutwrenching to find out that you are really losing money when you thought you were profiting, simply because you hadn't realized that the quotes were lagging so far behind that you didn't even have an opportunity to get out. This persisted all day long, no matter how many times I shut down the market maker boxes and reloaded, no matter how many times I logged off and re-started CyberTrader. My other two quote feeds seemed to be pretty accurate all day long. Occassionally Comstock took a little longer than usual to load up a MarketMaker when I first entered a symbol, but nothing even close to the delay I was getting with CyberTrader. No matter how much we want it to be perfect, internet trading is never going to be perfect 100% of the time... But what happened today was horrible, and made it very difficult to even trade. I hope that CyberCorp takes necessary steps so that problems like what we have seen the past two days (or at least what I have seen; can't speak for everyone), doesn't happen again. *I just wanted to note that these past 2 days have been the first times that I have really had a problem with their data feed... And that I don't hold them responsible for any problems with SOES (it is my understanding that the SOES problem was a NASDAQ issue). *

To: Paul K who wrote (1247)	9/5/1998 4:17:00 PM
From: Brentsky	Respond to of 3216

Paul, sorry it has taken me so long to respond to your question about my slow feed, as I've been showing my Golden Retriever at the National Retriever Show. Anyway, I don't think the slowdown I experienced has anything to do with Cyber. It is probably a combination of slow modem (30K), bad lines with US West on strike and the heavy volume and slow feeds from NASDAQ. From all news accounts, it appears the entire Internet almost shutdown from the heavy traffic during those days. On slower days, even my 30K modem is extremely fast on the Cyber server. Now that US West is off strike I should be getting my ISDN line any day now! Brent