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To: Tweaker who wrote (32680)9/10/1998 8:12:00 PM
From: John Koligman  Read Replies (1) | Respond to of 97611
 
The software is nowhere near sophisticated enough to fix much of anything. There are cookbook FAQ's around, but just about everyone I know does not even bother to push the button for 'automated' support, they want to go right to a real person. In addition, as I said in my post to Rudedog, this is not where the service revenue is at the enterprise level. You need skilled bodies to go after that market...

Regards,
John