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To: ViperChick Secret Agent 006.9 who wrote (2602)	10/2/1998 1:54:00 PM
From: mod	Read Replies (1) \| Respond to of 32945

<<for 33 million dollars they should be willing to take 1000 of those kinds of mails a day and take care of them in an expedited fashion with a smile on their faces and thank you from their mouths>> Since their $33 million of GNET stock is now down about 50%, can they frown just a little bit? Dennis

To: ViperChick Secret Agent 006.9 who wrote (2602)	10/2/1998 4:40:00 PM
From: trilobyte	Respond to of 32945

Lisa your right , every kid in McD is doing it for a few bucks an hour . IMHO in a 5 years which i am on the net it is all ways same story .. 1) at the beggining the service is sometimes exelent ( with few glitches -- which everyone is overlooking -- company is new and they have to catch all bugs .. 2) service levels up and customers start rolling in by bigger numbers ( interesting on this stage is -- the customer IS still the customer ) .. 3)than everything comes to a third stage : lines between a customer and a pain in neck somewhere get crossed and decline of IP or SP (you fill in what ever you think of) goes to hell ... there is only few internet companies which in stage 2 start thinkig different and with the increase in customer numbers start spend some money for additional staf and new or better equipment . sorryyyyy maybe i was with one to many IP and different services providers ... tlb

To: ViperChick Secret Agent 006.9 who wrote (2602)	10/2/1998 4:45:00 PM
From: trilobyte	Read Replies (1) \| Respond to of 32945

Lisa your right , every kid in McD is doing it for a few bucks an hour . IMHO in a 5 years which i am on the net it is all ways same story .. 1) at the start the service is sometimes just fine ( with a few glitches -- which everyone is overlooking -- company is new and they have to catch all bugs .. 2) service levels up and customers start rolling in by bigger numbers ( interesting on this stage is -- the customer IS still the customer ) .. 3)than everything comes to a third stage : lines between a customer and a pain in neck somewhere get crossed and decline of IP or SP (you fill in what ever you think of) goes to hell ... there is only few internet companies which in stage 2 start thinking different and with the increase in customer numbers start spend some money for additional staff and new or better equipment . sorryyyyy maybe i was with one to many IP and different services providers ... tlb