To: Mohan Marette who wrote (68905 ) 10/2/1998 10:44:00 PM From: rudedog Read Replies (1) | Respond to of 176387
Mohan - The questions you ask are common misconceptions about how CPQ does business, and have caused a great deal of confusion both on SI threads and among analysts. 1. Who are they selling it to then if not the customers? CPQ sells less than 5% of its products to customers (i.e. the users of the machines). The rest are sold to resellers or distributors like Ingram, MicroAge, Vanstar, etc. It is important to understand that these ARE the customer for CPQ - that's where CPQ gets the money, and that's where the products go. When they go into the 'channel' CPQ has sold them, CPQ doesn't own them any more. But they have not been configured, no end user licenses have been activated. None the less, those are the sales that IDC and Dataquest measure. When the reseller sells the unit to and end customer, that does not count against manufacturer's sales or share. Are you saying only sales of units (servers in this case) by manufacturers are reported and sales of servers by the channels are not reported in the case of CPQ,HP and IBM? That's exactly what I am saying. I used to believe that IDC and Dataquest reported sales to customers, but I got corrected on this point by Jim Kelley and others. After some research I found out that they were right. Strange as it may seem, IDC and Dataquest measure what goes off of the manufacturer's dock, not what goes to customers. Are we to take it that when Dell sells 1 server CPQ sells 2,ie one by them directly and one by the channel? Each of these would count as one sale (the one CPQ sold direct and the one Dell sold direct). The other CPQ sale would have been recorded at some previous time (when CPQ sold it to the channel).If IDC research has no merit then shouldn't they have gone out of biz a long time ago? IDC research is very good and quite accurate. It is just not measuring what you think. Those inside the industry know what IDC is reporting, for the most part. But apparently many analysts and laymen do not understand the difference between manufacturing numbers and sales to customers. Those numbers are only the same for a manufacturer who sells 100% direct. By the way. Dell is not 100% direct either, but their channel sales are small in comparison to their direct sales (about the opposite of CPQ, maybe 5% indirect). 2. I am assuming they still have the products but are holding the units at the factory warehouse I don't know why you would think that. CPQ did not increase internal inventory in 1Q or 2Q, they actually brought it down a little. The decrease in shipments was matched by a decrease in production. Why would they keep making stuff and sticking it in a warehouse? The goal was to reduce excess product. 3. Assuming this is correct why are the companies coming out with BOLD-faced press releases of their own to counter the false reporting by IDC or suing IDC for malfeasance? There is nothing wrong with IDC's numbers. People inside the industry depend on them and they are an important business planning tool. Just because many lay people and even some analysts (and certainly most of the press) don't understand what the numbers mean doesn't mean they're wrong. it just means that ignorance knows no bounds. For example, the retail sales numbers were recently announced. Many on the CPQ thread, in the press, and among analysts were all wound up - CPQ was kicking everyone's butt, and Dell was not in the top 10. That was true, but Dell was still doing fine. Why? BECAUSE DELL DOESN'T SELL THROUGH RETAIL!!! But that does not make the retail sales figures wrong. It just means that you have to understand that Dell sells direct, and therefore they will not show up in the retail rankings. Just as with IDC, a little thought is required to interpret the numbers. I hope that clears it up a little. IDC and Dataquest are good research firms. You can get numbers about almost anything you need to know. But you still need to understand distribution models to interpret the sales and share figures.