To: Jazzbo who wrote (8338 ) 10/19/1998 1:01:00 AM From: Martin E. Frankel Read Replies (3) | Respond to of 44908
TS, Thanks for posting your experience. Fortunately, I, and apparently many others have had very good experiences with Customer Service. I have ordered CDs three (3) times from the site and have received prompt delivery with no problems except delays in e-mail confirmations which come from an outside vendor... not TSIG. I have, however, been able to track my orders on the site. However, your point and commentary is well made and I strongly suggest you call Amy Grashel tomorrow morning and file a strong complaint about this "Bill" who in my opinion should be fired immediately. I would also let her know that you are also calling Rob Gordon and James Guild (it's a toll-free call <VBG>) to advise them of your experience... and I would call them (especially James Guild) and just read them the paragraph you posted verbatim. If you get their voicemail I would read that paragraph from your post in your message and leave your name and phone number. I can assure you that they do want to know about these things. His actions were totally unacceptable. Regarding the discrepancy between the number of CDs purchased and number of units used on your MusicCard... are you sure you clicked on use MusicCard when purchasing? On a few occasions I have seen only a $0.50 difference on a low priced CD purchased with and without the MusicCard and have chosen to purchase it without using a unit on the Card... hence I didn't have as many units used as CDs purchased. Just a thought. With regard to Gambler's (Greg's) posts, I agree with the volatility of the market, the inflated PE's of many company's stocks, etc.... plus I think he bought S&P puts a few weeks ago and is not a happy camper right now. Yes, a severe market crash could have a short term affect on the price of all stocks... probably due to margin calls, etc.. But, as the old expression goes, the best time to buy is when there is blood in the streets. And, IMO, any severe downdraft in the market will be short-lived. The bulk of funds invested in the market, at least from what I have read, is from pension plans, 401K's, mutual funds and the majority of these are held by the young generation investing long-term for the future. They just keep adding more money to the market and it has to be invested... so perhaps any down draft provides a buying opportunity. Just my opinion. I also strongly believe that REW's (Bob's) point was well made. TSIG is in a different ballpark. IMHO, this startup company will go up regardless of the market as news releases start to appear shortly along with a positive bottomline. In every bear market there are always stocks moving against the trend. TSIG is selling entertainment and other products not affected significantly by the world economy and selling them at discount prices. If anything, the sale of these "home entertainment" items increases in hard times. Secondly, the teleservices division will allow other companies to outsource services to TSIG which may be negatively impacting those other company's bottomlines. All in all, a win-win situation, IMHO, for TSIG. Best always, Marty