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Technology Stocks : LAST MILE TECHNOLOGIES - Let's Discuss Them Here -- Ignore unavailable to you. Want to Upgrade?

To: ftth who wrote (2225)	10/24/1998 9:43:00 AM
From: MikeM54321	Read Replies (1) \| Respond to of 12823

"Used to be consistently under a minute; now it's consistently over 20 minutes. On top of that, if you know you need to talk to their level 2 techs, you wait 20 minutes for level 1 to answer and patch you thru to level 2, then another 20 for level 2 to answer." Dave, Customer service is one aspect that concerns me when I think of HFC being the last mile solution. I have the same experience with Time Warner's Roadrunner cable modem service as you do with @home, only worse. I cannot get through to tech support, period. I've tried 3 times in three weeks. I've waited for 30 minutes each time, never got to talk to anyone. When the network goes down (which I experience once/week), I just wait for them to fix it. It's pretty silly how terrible their customer service is. That's been their reputation for years. They wanted to clean it up to compete with the telcos. Obviously, they have a long ways to go. I would never use them for dedicated phone service. It would be crazy unless, as DenverTechie mentioned, it's a second line situation. Maybe the cable companies will get their act together, but they are off to a bad start. BTW, all the other times I have gotten through to Roadrunner, they always blamed someone else. MikeM(From Florida)