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Non-Tech : Brown & Company New "5 and 10 Store"? -- Ignore unavailable to you. Want to Upgrade?

To: Diana who wrote (177)	11/5/1998 11:34:00 AM
From: David Harker	Read Replies (1) \| Respond to of 1865

Thanks, I will, though I'm not an "active trader", so I may not have much to say in the near future. I've done about 50 buy/sell round trips in the last 7 years, which means I spent $2500-3000 in commissions - so I moved to Brown to reduce that...

To: Diana who wrote (177)	11/6/1998 3:03:00 PM
From: Brendan W	Respond to of 1865

Diane, brusque is exactly what you should expect from Brown if you're dealing with the back office (i.e., Boston) or one of their East Coast offices. It goes with the territory/industry. They don't suffer fools (that would be you and me). This isn't a problem for me because I expect it. If it is for you, deal exclusively with your local office. I can vouch for the Denver office, and I'm sure other offices are good as well. Ask any active, long-term Brown customer. I'm sure they will agree. By the way, I don't think there's any problem with your using the Denver (or some other office) even if you're not local to it. I find it very interesting how effective Brown is with so little customer-orientation.