Silicon Investor (SI) -- The First Internet Community

STOCKTALK

We've detected that you're using an ad content blocking browser plug-in or feature. Ads provide a critical source of revenue to the continued operation of Silicon Investor. We ask that you disable ad blocking while on Silicon Investor in the best interests of our community. If you are not using an ad blocker but are still receiving this message, make sure your browser's tracking protection is set to the 'standard' level.

Technology Stocks : Dell Technologies Inc. -- Ignore unavailable to you. Want to Upgrade?

To: D. Swiss who wrote (80200)	11/14/1998 11:56:00 AM
From: Mohan Marette	Read Replies (2) \| Respond to of 176387

But wait,there is more- 'DELL asks Jeeves'-Dell to boost online support. Drew: How'bout that,eh? Looks like it ain't over yet,besides I don't see any 'fat ladies' around,do you????<Yahoooooo> ========================================================= Dell to boost online support capabilities By Andy Santoni InfoWorld Electric Posted at 4:00 PM PT, Nov 13, 1998 Dell Computer next week will look at taking customer support to another level by adding a natural-language search engine to its Web site that promises to make obtaining technical support simpler and more cost-effective. Based on technology licensed from Ask Jeeves, in Berkeley, Calif., the new search engine for Dell customers will be available 24 hours a day, seven days a week. By reducing the number of phone calls to Dell technicians, the Ask Jeeves search engine will result in a major reduction in customer support costs for Dell and also save time for Dell customers, said Rob Wrubel, Ask Jeeves' president. A Dell representative said the company receives about 400,000 calls per month and its Web site receives about 2.4 million visitors per month. He would not release specifics, but agreed that the search engine will save time and money for both Dell and its customers. This in turn should help Dell keep prices down, Wrubel added. Known as the Dell Ask Jeeves search engine, this new addition to the Dell site makes use of thousands of question templates. These templates are questions with blanks that the engine stores and can fill in when a customer asks a question. For example, Wrubel explained, a template might be, "How do I ____ the ____." When a user asks a question that includes phrases about replacement and a PC's battery, the search engine can convert the template into a question: "How do I replace the backup battery?" The engine then obtains an answer. Ask Jeeves Inc., in Berkeley, Calif., can be reached at (510) 649-1900 or www.ask.com. Dell Computer Corp., in Round Rock, Texas, can be reached at (512) 338-4400 or www.dell.com. Andy Santoni is a senior writer at InfoWorld.