A Special Learning Center at CTI Expo in San Jose Will Feature Products Designed to the Enterprise Computer Telephony Forum S.100
Interoperability Specification Running on a Common Server
November 23, 1998
FREMONT, Calif.--(BUSINESS WIRE)
Real-Time Demonstrations From Seven Major
Computer Telephony
Companies Will Provide the Industry's First
Opportunity for CTI
Expo Attendees to Observe a Wide Range of
Working,
State-of-the-Art, Interoperable Products
Based on S.100
The Enterprise Computer Telephony Forum
(ECTF) today announced the participation of
seven companies in the S.100 Learning
Center at next month's CTI Expo in San Jose,
Calif.
The learning center will feature products
designed to the ECTF S.100 interoperability
specification in a non-commercial
environment, providing the industry's first
demonstration of Computer Telephony (CT)
software interoperability. Working products
will be exhibited from ATIO Corporation,
Dialogic Corporation, Lernout & Hauspie
Speech Products (L&H), MediaSoft Telecom,
Prima, Rockwell Electronic Commerce and
Syntellect Inc.
Since the introduction of the ECTF H.100
ended the hardware "bus wars, " the
remaining barrier to the full deployment of CT
solutions to enterprises has been software
interoperability among different vendors.
Introduced in 1996, the ECTF S.100 directly
addresses this issue by defining a
client-server model in which applications use
a collection of services to allocate, configure
and operate hardware resources.
The learning center at CTI Expo will mark the
first time a group of vendors has gathered to
demonstrate ECTF S.100 interoperability by
running multiple software products on a
common server, illustrating the specification's
functionality for developing CT applications in
an open environment.
CTI Expo runs from Dec. 1 - 4 at the San
Jose Convention Center. More information
about the learning center can be found on
the ECTF Web site at www.ectf.org. The
S.100 Learning Center will be in booth No.
216, and the ECTF will be in booth No. 338.
The ECTF will also have an information table
at the learning center.
"This is the first time that buyers of
computer telephony technology will be able
to observe, learn about and evaluate
interoperability from a group of actual
working systems," said Tom Zenisek, ECTF
chairman and president.
"We are very excited to participate in this
year's learning center program because it will
prove how the concepts of multi-vendor
interoperability are actually being achieved
by developers using the ECTF S.100
specification."
"Because of the opportunity they present for
attendees to gather vital information on key
technologies, learning centers have been a
very popular and important feature of CTI
Expo," said Rich Tehrani, group publisher,
TMC and conference co-chairman of CTI
Expo. "This year's presentation of
interoperability features one of the most
important technologies driving the Computer
Telephony market today."
The following products will be demonstrated
at the S.100 Interoperability Learning
Center:
CyberCall(R), ATIO Corporation
A state-of-the-art customer interaction
solution, CyberCall provides one common
platform for every call center transaction
including inbound telephone calls, web-based
services (including callback, email, text chat
and voice over IP), Interactive Voice
Response (IVR), inbound and outbound fax
management and outbound voice campaign.
CT Media(TM), Dialogic Corporation
CT Media is open standards-based CT
resource management software, which makes
application development easier and enables
applications from different suppliers to
interoperate on a single server.
Speech Recognition (ASR) and
Text-to-Speech (TTS), Lernout &
Hauspie Speech Products (L&H)
The ASR and TTS engines support the CT
Media layer for the Dialogic Antares (TM)
product line allowing multiple applications to
share a common computer telephony server
and take advantage of multiple technologies
running on one Antares board simultaneously
in multiple languages.
IVS(R), MediaSoft Telecom
IVS supports multiple APIs, including S.100,
to allow multiple software applications to
share a computer telephony server and its
resources.
OPUS Maestro(TM), PRIMA
This award-winning solution enables any CT
developer to deliver large scale, highly
available interactive communications services
such as IVR, CTI front-ends, Unified
Messaging, call center call logging and SS7
Intelligent Networks.
Transcend, Rockwell Electronic Commerce
Leveraging 25 years of call center expertise,
Rockwell Transcend offers the same call
management technology used by the world's
largest and most effective call centers on an
affordable Windows NT(R) platform that
supports eight to 80 agents.
Vista(TM), Syntellect, Inc.
An advanced software platform for
automating call center transactions, Vista
provides an all-in-one solution for interactive
voice response, interactive Web response,
predictive dialing, computer telephony
integration, fax-on-demand, speech
recognition and more.
About the ECTF
The ECTF is an industry organization formed
to foster an open, competitive market for
computer telephony technology. Participants
include industry suppliers, developers,
system integrators and users working to
achieve agreement on multi-vendor
implementations of computer telephony
technology based on international de facto
and de jure standards.
Principal members of the ECTF are: Aculab
plc; Advanced Digital Telephony, LLC;
Amtelco; Amteva; Aspect
Telecommunications; AT&T; Brooktrout
Technology; CallScan Limited; Centigram
Communications Corporation; Comdial
Corporation; Compaq Computer Corporation;
Computer Communications Specialists, Inc.;
CSELT; Deutsche Telekom AG; Dialogic
Corporation; Ericsson; Excel Switching
Corporation; Fujitsu Limited;
Hewlett-Packard; IBM Corporation; Junction,
Inc.; Lernout & Hauspie Speech Products;
Lucent Technologies; Mitel Corporation;
Natural MicroSystems Corp.; NEC America
Inc.; Nokia Telecommunications; Northern
Telecom; Nuance Communications;
Periphonics; Philips Speech Processing;
Picazo Communications, Inc.; Rockwell
Electronic Commerce; Siemens AG; Summa
Four, Inc.; Sun Microsystems; Telinet
Technologies, LLC; Unimax Systems
Corporation; and Unisys.
For additional information on ECTF, to obtain
ECTF documents or to inquire about
membership, please access the ECTF Web
site at ectf.org or contact the
ECTF at ectf@ectf.org. Information may also
be obtained by calling one of our offices: |
