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Non-Tech : Datek Brokerage $9.95 a trade -- Ignore unavailable to you. Want to Upgrade?

To: Robert Bethge who wrote (10347)	11/19/1998 11:25:00 AM
From: Bill Rood	Read Replies (1) \| Respond to of 16892

Unrelated service outages, Whattttttttt the hell does that mean. Unrelated to the money that numerous Datek customers lost. Ensuring all corrective measures are in place. You have corrected nothing and are probably running low on fingers to plug all the holes in your system. Maybe unrelated means not dateks fault as usual just the unluckiest entity on the planet. Hows the checking and options that have been promised. We were promised on this thread we would have regular updates. No updates in 6 months. have a nice day

To: Robert Bethge who wrote (10347)	11/19/1998 5:42:00 PM
From: Robert Bethge	Read Replies (7) \| Respond to of 16892

At approximately 9:24 am this morning Datek experienced a service outage in a system that handles and routes customer orders. Web servers and Nasdaq order processing systems were restored by 9:45 am with some delays. All other systems which include 'listed' and 'Nasdaq stop orders' (which represent less than 2% of our orders) were being routed normally by approximately 10:30 am. An unrelated phone-switch hardware failure disabled incoming calls to our primary customer-support and order-desk for a similar period. Both failures have been rectified and the causes eliminated. It is unfortunate that our attempts to deliver better-performing and technologically advanced trading systems periodically encounter trouble. You learn so much more when things break than you do when things work. The format of this thread is not conducive to answering specific or trade related questions, however we do encourage any of you who encountered specific problems to contact our customer support team at support@datek.com where you may receive individual attention to your personal matters. We strive to provide the best service and the most direct access to the marketplace. We know that you have a choice among many online brokerages, and appreciate your consistently choosing Datek Online. Robert Bethge Vice President Big Think/Datek Online Holdings Corp.

To: Robert Bethge who wrote (10347)	11/24/1998 11:34:00 PM
From: Liam Kingsmill	Respond to of 16892

Robert, I took my lumps with not being able to cancel Nov 19. However, you might look into training someone on your Quicken online updating system. Fellow I spoke with admitted he has never actually seen Quicken on a computer monitor or a photograph of a monitor. I had more information then your staffer. Because his information was lacking he could not determine the solution (which I accidentally discovered) Do you have plans to permit more than three months of data to be downloaded into Quicken? Liam