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Non-Tech : Iomega Thread without Iomega -- Ignore unavailable to you. Want to Upgrade?

To: eric larson who wrote (4401)	11/19/1998 3:23:00 PM
From: s. bateh	Read Replies (1) \| Respond to of 10072

HIFD DELAYED AGAIN!!!! SEE ONE POST UP!!!!!

To: eric larson who wrote (4401)	11/19/1998 3:49:00 PM
From: Murrey Walker	Read Replies (5) \| Respond to of 10072

To ALL: This is not meant as a “Trashing of Iomega”, but a story of how it actually is. Three weeks ago, I experienced a failure of two JAZZ devices. I was assured that not only would the drives be repaired, but the lost data would be retrieved. During those three weeks, I received assurances from customer support that my problems were being taken care of. Today, three weeks later, I have one of the drives and one of the three disks of lost data recovered. Customer support blames the false promises on things that are out of their control (Its the old ”Its not my problem syndrome”). Bottom line: IOM, in my not so humble opinion, has not only a quality control problem, but a problem with their front line...customer service. Oh yeah, I forgot to tell you about the internal ZIP drive that went bad on me Tuesday.... They took my credit card number (I was told that would allow them to expedite delivery – overnight) and said they would do their best to get a replacement drive the next day (Wednesday)! Today (Thursday), when I called customer service, the response was, we shipped it today. The response: ”I didn't promise you”!!!!!!! What BULLS**T! I'm in the graphics industry and mass storage is a must for me and a lot of associates (pre-press and printers). I'm not the only company with these kind of problems. For those interested, the following link will shed a little more light. thirdeyesp.com If you guys want to pump money down a sink hole, its your choice. Something like Caveat Emptor?

To: eric larson who wrote (4401)	11/19/1998 6:10:00 PM
From: Reseller	Read Replies (1) \| Respond to of 10072

Re:HiFD keeps slip-sliding away? If TEAC is pushing back its shipping date, it's possibly because SONY is doing the same (without yet announcing such). Was told from the Sony rep here at Comdex that HiFD internal wouldn't ship until the end of March. IOM Trumps Sony, While checking out the ship date a Sony rep was comparing HiFD to Zip By stating that it was three times faster than Zip ( not sure what models he was comparing to so let that one slide by ,didn't want to put him on the defensive ) ,was backward compatible to the 1.44 floppy , " And Twice The Size Of Zip eer was until they announced their Zip 250." These guys were ready to announce bigger and better Sony HiFD. He kept on saying that " the big thing is it's compatible to the 1.44 floppy ". And well, we all know how much that's worth. Epson said that they have tested Clik and were in talks with IOM about Clik for a camera bundle. Talked to IOM's tech support about the Zip250 disks, he stated that in fact the media is the same as the 100 but that the read write heads were smaller allowing for tighter tracking. ( looks like improving margins ) Further that they've been tested extensively without problems. Will be shipping in December. An impression of the show this year. Smaller is better, lots and lots of Handheld and smaller laptops systems. Clik IMO has the right timing here Any further delays would put in question it's success. The number of products that it can service is huge. One day left at Comdex. Regards Reseller