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Non-Tech : Iomega Thread without Iomega -- Ignore unavailable to you. Want to Upgrade?

To: Murrey Walker who wrote (4407)	11/19/1998 3:56:00 PM
From: D.J.Smyth	Read Replies (1) \| Respond to of 10072

Ge Murrey, can i call you Murrey? this sounds like some of those other hard disk companies we deal with too. they're all crooks.

To: Murrey Walker who wrote (4407)	11/19/1998 4:05:00 PM
From: Tom Trawinski	Read Replies (2) \| Respond to of 10072

Murrey, Recently my Zip drive broke with the infamous "click of death" problem. When inserting a disk into the drive it would click a few times then just not work regardless of how many times I tried to access my data. After a few calls with Iomega they replaced my drive free of charge, even though it was out of warranty. They even shipped it second day, and included a prepaid postage label to return the old drive. The best thing to do, if you already have not done it, is to go to this site www.grc.com/clickdeath.htm, then call Iomega and ask for the person named at this site. When I did this they put me in touch with someone who does warranties, and I was promptly taken care of in a short amount of time. Good luck, Tom

To: Murrey Walker who wrote (4407)	11/19/1998 4:20:00 PM
From: Cogito	Read Replies (1) \| Respond to of 10072

Murrey - If Iomega customer service didn't ship when they said they would, and didn't do other things when they said they would, that is a bad thing. However, I find it hard to believe that anyone promised you that the data on any bad disk would definitely be recovered. Are you sure they didn't say that they would TRY to recover the data? There are plenty of things that, yes, are completely beyond anyone's control and could make it impossible to recover data from any disk. That isn't an excuse, that's reality. And therefore, if someone at Iomega promised you that the data would definitely be recovered, then that person must have been new, or stupid, because no one could guarantee that. You say you had two Jaz drives go bad, and you also had one internal Zip that had a problem. This is out of how many drives in total? - Allen

To: Murrey Walker who wrote (4407)	11/19/1998 4:29:00 PM
From: BeachBum	Respond to of 10072

No offense Murry but what are you doing to these things; Three weeks ago, I experienced a failure of two JAZZ devices. I was assured that not only would the drives be repaired, but the lost data would be retrieved. Today, three weeks later, I have one of the drives and one of the three disks of lost data recovered. Customer support blames the false promises on things that are out of their control (Its the old ”Its not my problem syndrome”). Oh yeah, I forgot to tell you about the internal ZIP drive that went bad on me Tuesday.... If you use it that much and you have to look at it when you insert the disks why don't you know how to spell it? Its JAZ with 1 z. I see my ZIP+ and Jaz everyday you can't miss it. Maybe thats the problem, watch where you're sticking those things. Seriously. Zip disks are pretty tough but you have to be a little more gentle with Jaz disks. I'm sure if you damage the disk bad enough they will damage your drive. If you fell that strongly SHORT THE STOCK. BB ^-^-