To: Chuzzlewit who wrote (81370 ) 11/19/1998 9:44:00 PM From: On the QT Respond to of 176387
Good Evening Chuzz, I can relate to your example. That kind of thing goes on with private labeling and brand packaging on the shelf level in the supermarket. I can remember our Institutional Brokers complaining that our Retail Brokers were infringing on their allocated shelf space and vice versa. Private labeling of the same substance under the cover of brand packaging selling side by side in competition separated only by brand acceptance and price. For Accent International, it represented the best of both worlds and was a dilemma. From their point of view more Monosodium Glutamate was being sold yes, at different pricing points, but collectively representing a greater share of a finite market in the smaller sense (the supermarket shelf and the supermarket warehouse). For me it was a balancing act, trying to accomplish our company goals and from my point of view, allowing our retail and institutional brokers to work in harmony, pushing if you will in the same direction. Our short term and long term interests to some degree were at odds. Many times the brokers pushed at each other each fighting not only the common enemy (other MSG manufacturers and the spice category in general)but one another to meet company objectives. This was further made more challenging because the very same brokers also represented other principals who, while were not direct competitors of product, were competitors in terms of the time and effort. It was for Accent International a challenge to have these food brokers put forth a sometimes greater effort then normally expected towards implementing our mutual goals. Credibility and feasibility was always a factor in our implementation of our principal objectives. At some level we were able to create that win-win ideal but it was not easily accomplished. In a sense VAR's also have divided time and effort loyalties while bringing to the marketplace in certain areas an additional plus for the manufacturer. Compaq's understanding and implementation of their short and long term objectives will be well served if they can create a comprehensive plan that continues to take advantage of the strength of such a relationship. The win-win amongst the partners are part and parcel similarly served. It can be done. How fast and to what degree successfully realized? Just how well will Compaq balance their existing sales force, direct and channel partners? Regards, QT