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To: Adivino who wrote (3628)	11/22/1998 11:09:00 AM
From: James Strauss	Read Replies (1) \| Respond to of 32871

Response Time... Prospector: My response time improved last night and is back to normal... While I agree that the SI servers are handling a much bigger load, they seem to be up to the task or all SI subscribers would experience slow response time... That wasn't the case... Only those subscribers using certain ISP's (Netcom etc.), had the slow response time problem... So, the answer seems to lie in making sure there is a constant test between SI and a list of all the ISP's that the current list of subscribers use... With this done SI diagnostic tests would pick up the problem SI/ISP linkage problems and do the necessary fix in a timely manner... Jim

To: Adivino who wrote (3628)	11/22/1998 11:44:00 AM
From: mod	Read Replies (2) \| Respond to of 32871

I don't think it is fair to blame SI for your slow response time. The problem seems to be limited to a subset of people, mostly Netcom related. While there may be a problem at SI that is exacerbating this, more likely it is a problem somewhere within Netcom. Nevertheless, SI should try to have it fixed, as it is in their own interest to keep members happy. Why don't you sign up for the free month trial with MCI or AT&T internet, and see if your SI problems go away? If they do, you've narrowed it down to your internet provider. I pay $20/month extra just to keep a backup account with AT&T Worldnet, even though some months I never use it. But whenever I have slowness or problems with my local ISDN ISP, I switch to AT&T until the problems go away. For a serious investor, view it as cheap insurance. Dennis

To: Adivino who wrote (3628)	11/22/1998 1:18:00 PM
From: the navigator	Respond to of 32871

Hello Prospector, I'm connecting to SI through Netcom, and my problems began last Monday morning. For several days, my access wasn't slow, it was nonexistant. I began communicating with Jill immediately. She always responded in a timely manner. I provided information upon request, and my problems seem to have cleared. I could not have asked for better service, and I believe the SI staff understand and respect the importance of our connection to SI. It's kinda scary for me to find out how much I depend on it! I really missed you guys!! :-) Jo