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To: The Swordsman who wrote (15076)	1/18/1999 12:49:00 PM
From: Andrew H	Read Replies (1) \| Respond to of 44908

Several of the problems I reported a while ago have still not been fixed. I agree with you about holding their feet to the fire. If we are hearing about customer problems from just the few on this thread, you can be sure there are many more we are not hearing about. You can write: customerservice@compactconnection.com Attn. Amy You might want to give her a call as well--just call the CCI number during working hours and they will connect you. Sounds like they continue to have problems with postage pricing as well.

To: The Swordsman who wrote (15076)	1/18/1999 4:30:00 PM
From: Boyd Zander	Read Replies (1) \| Respond to of 44908

Are issues with the current site expected to be fixed or is the Cohesive site expected to be the fix? I believe that with the timing of the BR fundraising campaign, we can expect a significant number of new visitors to the existing site. If they have any less than satisfactory experiences, I would expect that to affect the reload rate for these customers and also resales to the BR kids as they come around again in future fundraising effort. I have to believe that management would realize this and fix significant problems while avoiding impacting the schedule for release of the Cohesive site. Needs to be a balance, I would think. Boyd Zander