Voice Control Systems Signs Multi-Year Contract With Brite Voice Systems for Next Generation Speech Recognition Technology
PR Newswire - January 25, 1999 13:39
Unique, Award-Winning SpeechWave EnterPrise!(TM) Combines IBM's ViaVoice(TM)
Telephony Large Vocabulary Speech Recognition With VCS' Premier Digit Recognition
DALLAS, Jan. 25 /PRNewswire/ -- Voice Control Systems, Inc. (Nasdaq: VCSI), a leading global supplier of speech recognition and related technologies, today announced that it has signed a multi-year agreement with Brite Voice Systems, Inc. (Nasdaq: BVSI), to supply Brite with large vocabulary speech recognition capabilities. The new agreement significantly expands on the long-term relationship between Brite and VCS. Brite's business solutions, which incorporate other VCS speech recognition technologies, are currently installed at customer sites worldwide, including AT&T, AT&T Wireless, Ameritech, Sprint, Telia, Hutchison Telecom, and others. Under the terms of the new agreement, Voice Control Systems will port SpeechWave EnterPrise!(TM) to the BriteConnect(TM) platform, Brite's open, scaleable platform designed to provide a wide range of multi-media, interactive voice response (IVR) and information processing services.
Unique to the automatic speech recognition industry, the award-winning SpeechWave EnterPrise! combines IBM's ViaVoice(TM) Telephony large vocabulary phonetic speech recognition with VCS' premier digit recognition. The Brite, VCS, IBM alliance will provide customers with an integrated family of speech recognition, voice processing, and interactive information tools. VCS' SpeechWave EnterPrise! is the only large vocabulary speech recognition product available today that allows customers to employ several other speech technologies in each application to assure a truly natural human interface, satisfying a fundamental requirement of virtually every application. Customers will benefit from this innovative technological advance for telephony applications. At each step of the call, the speech technology that is the most cost-effective, resource-efficient, and accurate for that portion of the transaction can be applied.
"We are pleased to extend our long-term relationship with VCS," said D.R. "Scotty" Walsh, Brite's executive vice president of sales. "The unique combination of next-generation, large vocabulary speech recognition and Voice Control Systems' award-winning speech technology is important in our customers' applications."
As IBM's primary path to the telephony speech market, Voice Control Systems provides SpeechWave EnterPrise! to IVR and messaging/voice mail vendors to facilitate the development of speech-enabled customer application solutions. A result of the IBM and VCS strategic alliance announced on April 13, 1998, SpeechWave EnterPrise! delivers on IBM's and VCS' common vision to offer breakthrough speech recognition technology and applications to corporate users. The relationship also seeks to accelerate the adoption of speech-driven telephony solutions by businesses.
"IBM's ViaVoice technology is helping Brite and VCS reach our common goal to provide voice recognition solutions that will make it even easier to conduct business over the telephone," said Jerome Beard, assistant general manager, IBM Speech Systems. "This alliance allows Brite and VCS to provide companies with the technology they need to conduct more natural interactions with their customers by transforming the telephone into the ultimate thin client."
"VCS is pleased that Brite is adopting SpeechWave EnterPrise! as their large vocabulary speech recognition product," said Desmond Pieri, vice president of Voice Control Systems. "We are proud of our ability to encapsulate IBM's technology into a VCS product and bring it to Brite. Since 1988, Brite and VCS have worked closely together to deploy innovative solutions, such as voice-activated dialing, speech-enabled IVR, and enhanced call routing applications that have consistently exceeded customers' expectations in solving their business problems."
Brite is a leading provider of client/server-based IVR, computer telephony integration (CTI), and internet solutions. The company's open architecture systems can be integrated with a variety of computing environments, allowing for flexibility and growth potential. Brite has deployed some of the largest, most sophisticated IVR systems in the world, offering a highly reliable technology platform, system integration expertise, and strong after-sale service and support. Customers include financial institutions, higher education, telecommunications, government and Fortune 1000 companies.
SpeechWave EnterPrise! is the unrivaled solution for developers seeking premium-quality speech recognition for extremely large application deployments. SpeechWave EnterPrise! includes trainable language models, a second-generation approach to natural language understanding that has never before been available for commercial systems. Unlike first generation systems based on traditional grammars that require extensive hand-crafting by highly skilled personnel, SpeechWave EnterPrise! can actually learn to understand callers' responses based on example sentences you provide. This breakthrough technology delivers superior results with far less development effort.
SpeechWave EnterPrise! leads the industry with:
-- The largest active vocabulary of any commercially available speech
recognition system
-- Traditional grammar support for building applications that require
complex spoken responses
-- Trainable language models that provide advanced, second-generation,
natural language understanding
-- A scalable, fault-tolerant, client-server architecture that can handle
thousands of telephone lines
Born of the unique relationship between IBM and VCS, it combines the expertise of a leader in speech recognition research with that of the leader in speech recognition field deployment.
Brite Voice Systems
Brite is a world leader in providing enhanced telecommunications systems and interactive information systems. Brite's products include network and handset based prepaid, voice-activated dialing and enhanced calling card systems for wireless and wireline communications companies, and IVR-CTI for businesses and organizations. The company also provides managed service, support and maintenance capabilities for these products. Brite's world headquarters are located in Heathrow, Florida, a suburb of Orlando, and has offices worldwide. Contact Brite at 1-800-SEE-BRITE, or on the Web at brite.com.
Brite is certified ISO 9001/TickIT, a globally accepted quality management recognition. Brite's certification includes the design, development, manufacture, installation and support of computer-based voice and multimedia systems. The certification also includes 's associated managed services, information services and training services.
Voice Control Systems
Voice Control Systems is a leading speech software provider, offering vocabularies in over 50 languages with more than 2.5 million recognizers, including over 500,000 in telecom, installed in 30 countries. Speech-driven applications using Voice Control Systems products are used today in telecommunications, automotive, consumer electronics, and interactive multimedia software to enable computers and electronic devices to understand and process human speech. Voice Control Systems is headquartered in Dallas, Texas, with regional offices in Cambridge, Massachusetts, and Portsmouth, England. The company's stock is traded on the Nasdaq National Market System under the symbol VCSI. For more information visit the company's web site at voicecontrol.com.
IBM and ViaVoice are trademarks or registered trademarks of International Business Machines Corporation.
SpeechWave and SpeechWave EnterPrise! are trademarks of Voice Control Systems, Inc.
BriteConnect is a trademark of Brite Voice Systems, Inc.
References to products or offerings do not necessarily imply that IBM, VCS, or Brite intend to make these products or offerings in every country in the world.
SOURCE Voice Control Systems, Inc.
/CONTACT: Daniele Clark of Voice Control Systems, Inc., 617-441-0000, or
email, Daniele.Clark@vcsi.com/
/Web site: brite.com
/Web site: voicecontrol.com
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