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Technology Stocks : INPR - Inprise to Borland (BORL) -- Ignore unavailable to you. Want to Upgrade?

To: Mark Bracey who wrote (2106)	1/31/1999 1:06:00 PM
From: Jerry Whlan	Read Replies (1) \| Respond to of 5102

And when I've called MSFT describing the problems you get the same run around... fully document it and send it in and the attitude 'Nothing we can do about it'. For those who don't do commercial programming, I want to point out that it is standard practice for all companies (whether they make development tools, operating systems, word processors or games, etc) to ask that the customer who reports a problem document it to the best of their ability. The reason is really quite simple, if the company's support engineers are unable to reproduce the problem, there is surely no way that they will be able to fix it. It is analagous to walking into a doctor's office, telling them you have a belly ache and that they had better open you right then and their to fix things, without taking any x-rays or any other sort of diagnostics beforehand. Now, if you do provide all the information required to reproduce the problem, and it just seems to go into a black-hole, where you get no response from the support engineers as to whether they've been able to reproduce and/or fix the problem, then that is a legitimate cause for complaint.