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To: Gorak Shep who wrote (2247)	2/3/1999 5:54:00 PM
From: Mary Cluney	Read Replies (1) \| Respond to of 17683

Gorek, >>>And they couldn't possibly handle hundreds and hundreds of thousands of trades simultaneously.<<< It all depends on how you define simultaneously. I'm not trying to defend the President and COO, Levinson, - she's obviously not in control of the situation - and the people asking the questions obviously have no understanding of online transaction processing - its like the blind leading the blind. The problem today, as she tried to explain, had nothing to do with transaction volume. Someone made, probably a very minor change to software - maybe even less than 10 lines of code (I'm guessing), and the system crashed under certain situations. Whoever the genius was that made the change probably didn't think it was his fault - and it took them several hours to make the determiantion that indeed it was the change in program code that caused the failure. They should have just brought the system back to the way it was before they made the change, but they probably tried to fix the problem on the fly and it failed again. This is not a way to run a business, and their customers really suffer. But, this kind of stuff happens all the time. It is not news that they should spend half the day reporting. If they do report it - they should put it into some kind of context. If they do this to ETrade - then they should do for every system that crashes during trading hours. They then don't have to report anything else and spend all day report brokerage system crashes. On light days, they could maybe report on when ISP's go down. Or when local cable has outages. or when banking systems go down. or when 911 system go down. get off it guys. BTW - I have no interest whatsoever in ETrade. Mary