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Non-Tech : MB TRADING -- Ignore unavailable to you. Want to Upgrade?

To: nab who wrote (3799)	2/10/1999 9:24:00 PM
From: Doug T.	Respond to of 7382

If your quotes are from Comstock, they are having problems. Comstock has added more servers and a T1 line will be installed Friday. They say this should correct any problems. Hope so! Good Luck, Doug

To: nab who wrote (3799)	2/10/1999 10:05:00 PM
From: Rick Faurot	Respond to of 7382

<<Second with respect to people who have experienced disconnections and the loss of their data-feed and/or order server connection within the last 2-3 days; "The problem that you are experiencing is directly related to the INTERNET BACKBONE and/or LOCAL ISP you use to access the internet". >> I was completely shut down today on both UUNET and Earthlink(Sprint). I'd be interested to know what isp you are using that has this great carefree connection. I don't even worry about it any more. I just shut off the computer and go do something productive. RickF

To: nab who wrote (3799)	2/10/1999 10:13:00 PM
From: Dave Triplett	Read Replies (1) \| Respond to of 7382

Please post your trouble free isp.

To: nab who wrote (3799)	2/10/1999 10:41:00 PM
From: Rick Faurot	Respond to of 7382

<<Re: Internet Quote Problems (FWIW) I just wanted to shed some light on the concerns many are expressing and the "in my opinion" misplaced blame that is being laid on MB Trading with respect to all of this...>> Norman, either you don't get email over your great isp or you have a short memory. MBT has acknowledged in writing that the problems customers are having with disconnects, quote lags or quote shutdowns are DIRECTLY due to faulty equipment at MBT, NOT to customer isps. They announced an ambitious plan to restore continuous quote transmission that involved changing/upgrading routers, servers and/or other connection devices. They said this would take three to four weeks. Any of this ringing a bell Norm? RickF

To: nab who wrote (3799)	2/11/1999 1:22:00 AM
From: bobby is sleepless in seattle	Respond to of 7382

Whoa, dude! hey apologize if I threw you from your saddle. In a statement issued recently by MBT, we have been made fully aware they are not adding to its customer base since MBT is operating at maximum or perhaps over capacity. And I appreciate the move. They're making every effort to continually provide us with top notch customer service even if it means turning away new business. In a way, I'm flattered to be part of an exclusive group! From what I've been told by a couple of customer service reps, it appears your position is in the minority...to have 100% efficiency. As far as blind or general accusations, el wrongo...these are facts given by certain reps at MBT, by personal experience, and by contributors on this board.. Where's the gain in deception? It's all about helping each other out. We want to know if these events are isolated or perhaps something larger. And I think we are all aware of the fact that this is not an event exclusive to MBT. EGRP, AMTD, Datek, DLJ,...are all feeling the pains of a booming business. I happen to like the service provided, the relationship is good, enjoy the employees... And in due time, all will overcome, and it's back to business. Just get the problems fixed...last thing I want to worry about during trading hours is downtime with my primary trading vehicle. glad to hear positve affirmation on MBT. Like to hear both sides, you know. makes me feel I've made a wise decision. Still, I cannot dismiss the fact of experienced challenges not only over the last several days, but off and on for several months. bobby

To: nab who wrote (3799)	2/11/1999 7:13:00 AM
From: CynicalTruth	Read Replies (1) \| Respond to of 7382

"First let me mention that the pre-market quote delays originate at NASDAQ and not MB Trading or Townsend Analytics. I know this because "I am an internet and networking guru and have worked on the NASDAQ feed and servers to address this specific problem". Second with respect to people who have experienced disconnections and the loss of their data-feed and/or order server connection within the last 2-3 days; "The problem that you are experiencing is directly related to the INTERNET BACKBONE and/or LOCAL ISP you use to access the internet". " Alright... an expert. Now I can be told why it is that I stay logged on to MB, all their servers have the green light lit, but I get no quote updates for many minutes at a time. Seems to me Norman that if the i-net went down I'd be disconnected from MB servers. Please explain how I can stay hooked up. Or maybe it is from the other side of the connection... MB is getting their quotes off the net and that network went down while I stay hooked up?? Waiting for answers... John