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Technology Stocks : CheckFree Holdings Corp. (CKFR), the next Dell, Intel? -- Ignore unavailable to you. Want to Upgrade?

To: TLindt who wrote (2618)	2/12/1999 4:18:00 PM
From: Brooks Jackson	Read Replies (3) \| Respond to of 20297

Since I've got 10 min to kill here, let me ask: How many of you Quicken users are finding Q99 to be bug-ridden and poorly supported? I agree with Walt Mossberg in yesterday's Wall Street Journal computer column, when he said Intuit is getting sloppy lately. I have downloaded no fewer than THREE patches to Q99, and it STILL screws up almost every time I try to pay a bill "asap" -- I am told the NEW version for some reason takes no note of weekends and postal holidays, making for payments being repeatedly rejected as "too late," necessitating re-dating the transaction, logging on again, etc. Furthermore the tech support staff (when I finally reached them last night, after paying for several minutes of long-distance time while waiting on hold) promised me that the latest patch would fix that problem. But they were wrong; the latest patch does NOT fix the problem. And another thing -- three days ago my Q99 started refusing to download quotes, returning a "server not found" error. Intuit's automated support system was (as usual) of zero help. A live support staffer -- whose attitude I found to be a little snotty -- offered to "troubleshoot" the problem for $19.95. I declined. I diagnosed the problem as damaged Quicken software, reloaded Q99 from the CDRom, and was able to connect once again. Of course, I had to re-load the latest patch, too. Not that it fixed anything. Bottom line: Intuit is slipping. Memo to Pete Kight: Stick to your guns on "dial-tone quality" Pete. If CKFR started screwing up bill payments the way Intuit is screwing up Q99 transactions, and if CKFR were as cavalier about customer support as Intuit is, I would be going back to writing checks and licking stamps. At least THAT technology works!