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Non-Tech : Any info about Iomega (IOM)? -- Ignore unavailable to you. Want to Upgrade?

To: Early Out who wrote (58256)	2/17/1999 2:00:00 PM
From: Tom Trawinski	Respond to of 58324

Go to www.grc.com for instructions on how to get a refurbished Zip drive. Make sure to ask for the person named in the article. Otherwise you willprobably get someone who cannot help. Tom

To: Early Out who wrote (58256)	2/17/1999 9:03:00 PM
From: Cogito	Read Replies (4) \| Respond to of 58324

John - Steve Gibson's site has a program you can download to diagnose your drive. grc.com If the drive really has the COD syndrome, just call Iomega customer service and tell them that you understand that any drive with COD will be replaced. They won't send you a completely new drive, just a refurbished one. But it will be in perfect working order. BTW, if the drive is less than a year old, it's under warranty anyway. - Allen

To: Early Out who wrote (58256)	2/18/1999 2:12:00 AM
From: Reseller	Respond to of 58324

Iomega will replace any drive which is afflicted with the COD syndrome, even if it is out of warranty. What more could anyone ask of them? Just reading a few comments from Ted Briscoe in the March issue of MAXIMUM PC Maximun PC .> One can't mention Iomega without someone bringing up the "Clik of Death" syndrome. Briscoe > {sighs} Yeah, the clicking symptom that occurs with some drive failures has gotten a lot of attention recently. Maximun PC > Do you think the attention is warranted ? Briscoe > That's debatable. If you look at this in terms of how large of an impact it is, our analysis shows that the clicking symptoms manifest themselves on less than 1% of our drives. It's not a huge problem, but the fact that anyone is having a problem makes it important enough to solve. Maximun PC > So what's the actual problem ? Briscoe > It's head damage. Our heads-for a variety of reasons-become detached from the actuator assembly on the drive. As they try to read the media, you get a clicking sound that ultimately could mean that your drive is damaged and needs to be swapped out. Some clicking is just associated with the normal performance of the drive which has caused some confusion out there. People hear a clicking noise, but a lot of times it's just the heads going back up the loading ramp and locking on. What you don't want is to be down off the load ramps when you stick your media in- that could damage the heads. The problem was that there was sometimes too much force coming up the load ramp. You'd come up that load ramp and hit what's called the crash stop on the drive, sometimes jarring the heads loose. We've implemented this " soft park" so it brings it up slower and you don't get that jarring effect Maximun PC > Do consumers get new drives if they run into the problem ? Briscoe > Absolutely. We'll take whatever steps necessary to get the drive swapped-out immediately. That's not to say that there haven't been some issues with that. We have a large customer support organization, but that's the intent of the company and we stand behind it. There it is folks in the March 99 MAXIMUM PC magazine Anyone with a clicking problem will have their drive swapped out immediately. It's a long interview worth reading. Also they preview three Pentium 111 systems a Micron, Dell and Compaq all with Zip as standard. Regards Reseller