Guideless-Lines? New Application Interoperability Guidelines and Certification Process To Enable Multi-Vendor Computer Telephony -Value Network- For Communications Solutions
March 5, 1999
Dialogic Corporation, the global leader in open computer telephony, today announced guidelines for a new program for testing applications to receive CT Media(tm) interoperability certification. The program will be a key component enabling a value network of products and services for computer telephony (CT) servers.
Assured of Interoperability
With the new guidelines in place, CT server system integrators and system owners will have the assurance that their CT server application has passed a certification test suite designed to support multiple-vendor, multiple applications environments for mission-critical solutions. Dialogic is publishing the new guidelines in conjunction with input from several companies currently developing to CT Media telephony server software, including Apex Voice Communications, ATIO Corporation, Mediasoft Telecom, PRIMA, and Rockwell Electronic Commerce. The guidelines will be submitted to the Enterprise Computer Telephony Forum for consideration as a standard for application interoperability.
Objective third party interoperability certification, a key element for a healthy CT server value network, will be provided by Genoa Technology, a firm specializing in independent testing services. Genoa will provide a service to make sure that applications comply with the requirements. Certified applications will be permitted to feature a "CT Media-certified" logo on their product advertising to alert customers that they have been verified to interoperate.
Value Network
"Install and run" interoperability will allow unimpeded growth of a value network of servers, applications, supporting hardware, technology, and services that serve the CT system owner. This value network of CT products and services will provide CT Server owners the resources they demand for obtaining, maintaining, and extending the communications-driven applications that make their business more competitive. The interoperability-driven model enabling the new CT value network is analogous to the open standards-based model that has served database system owners so successfully for years. "The application interoperability guidelines are an important step in the ongoing drive toward open-system CT servers and the value network that serves them," states Dean Trumbull, vice president, CT Switch Products, Dialogic Corporation. " While ECTF S.100-based applications running on CT Media are currently capable of inter-operating with each other without these guidelines, the certification process insures that applications won't step on each other, and gives systems owners and system integrators the assurance they need to build multiple vendor multiple-application systems." CT Server - Leveraging Data Network/Phone Network Convergence The cooperation of multiple CT vendors on the interoperability guidelines reflects the growing momentum for an open computer telephony system solution in the form of a CT server acting as a peer to other back office resource and access servers such as database, messaging, Web, file and print, etc. These CT Server application guidelines will continue to evolve to validate increasingly rich levels of interoperability between independent applications.
CT Servers are based on an open systems model that provides connectivity and media processing services for multiple vendors' telecommunications, media processing, and other communications applications. The CT server can support all telecom services from the traditional PBX/KSU, router, remote access services (RAS), voice mail, and IVR to sophisticated call center solutions. CT servers also enable independent software vendors to develop innovative applications such as intelligent agent, self-service transactions, customer management, sales force automation, messaging, help desk, tech support, collections, and other "front office" applications that drive business competitiveness. Just like other back office servers, a CT server provides a single point of administration to manage pools of mission-critical resources that are shared by any number of applications, dramatically lowering total cost of ownership. The key differentiator of a CT server over existing telecom systems is that it enables choice of different vendors' software and hardware through its support for multiple standard, open interfaces. A CT server can supplement or replace the generations of proprietary communications equipment deployed today, including those systems executed with off the shelf operating systems. For the first time it is possible for business process automation to integrate communications services as seamlessly as database services. CT Media - Enabling Application Convergence Dialogic's CT server software, CT Media for Windows NT, is unique in its ability to allow applications to be written once and deployed -- without modification -- on systems of different sizes, using different network protocols, and even different network fabrics. CT Media is switch fabric "neutral," and will enable applications like KSU/PBX, ACD, or intelligent agent to operate transparently on a packet (Internet Protocol), circuit (Public Switch Telecommunications Network), cell (ATM or Frame Relay), or hybrid (combined via transparent gateways) infrastructure. Therefore, a CT server based on CT Media with a PBX application driving it will be an IP PBX, ATM PBX, Circuit PBX, or a hybrid--defined only by the resources that are installed under the control of the server.
For more information on CT servers, visit Dialogic's dedicated server World Wide Web site at www.ctserver.com. |