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To: vinod Khurana who wrote (2808)3/12/1999 3:50:00 PM
From: Big Sky  Read Replies (2) | Respond to of 3033
 
I thought that's why IBM bought out Software Artistry a couple of years ago. SA's product was strictly a help desk application, but it wasn't a great one.

Maybe IBM is going to scrap it all and start over again?