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Pastimes : ETRADE Sucks! -- Ignore unavailable to you. Want to Upgrade?

To: bw who wrote (1880)	3/20/1999 6:34:00 AM
From: Gary R. Owens	Respond to of 3262

How 'bout a symbol screw-up? Placed an order to sell a stock at a limit price. The stock changes ticker symbols as it goes from one exchange to another. Stock trades at my limit price +.50 No execution. I've sent in my complaint to them, I expect the usual "sorry but we didn't know the symbol changed..." Next stop, SEC complaints (which I've done before and had E*Trade call me to say how sorry they were about their last screw-up). I'll save the rest of my venom for after I've heard back from them. And yes, if they do resolve it to my satisfaction I'll report that here. (anyone willing to place odds on that...?) gary

To: bw who wrote (1880)	3/20/1999 9:27:00 AM
From: DD™	Read Replies (1) \| Respond to of 3262

**** ANOTHER CASE OF ETRASH ARROGANCE **** Here is the response I received today to my inquiry yesterday into their server problems... Thank you for choosing ETRADE. Please view previous emails in response to this inquiry.* For additional assistance, please contact us at 1-800-786-2575, Monday through Friday, from 8:00am to 9:00 EST or refer to the EStation Service Center or Learning Center. etrade.com EStation provides detailed instructions, definitions, and services to assist you in navigating your ETrade account. Sincerely, Kelvin Reid ETRADE Customer Service -------------------------------------------------- -------------------------------------------------- Case #: 990319-4077 RE: I am again having problems accessing the trading function, getting the following error at the classic website.. ATTENTION ETRADE CUSTOMERS As previously announced, due to system enhancements, customers will notbe able to access their accounts at this time. I am getting the following error at the new website.. "Our system has indicated that you may be temporarily having difficulty accessing this particular function of our site. Often this type of issue is resolved within a few minutes, so please try again or feel free to call one of our brokers at 1-800-STOCKS-5 (1-800-786-2575) 8 a.m. to 9 p.m. ET, Monday through Friday." WHEN IS THIS MADNESS GOING TO STOP!!!!!!!! DD CAN YOU BELIVE THIS ARROGANT, FLIPPANT, NON-RESPONSE?*

To: bw who wrote (1880)	3/20/1999 11:39:00 AM
From: OFW	Respond to of 3262

Regarding the "retirement" of the Classic Site: On Thursday, I spoke with an ETrade Supervisor who assured me he was in the know on the Classic Site Retirement question. We discussed that fact that I believed ETrade needed to give customers adequate notice before retiring the site so we could experiment with the new site and become used rather than simply being thrown into a new system without the opportunity to learn it first. He assured me that they were talking about giving a minimum of three days of notice - although I lobbied for considerably more notice. Little did I know the decision to close the site this weekend was apparently ALREADY made and that our three day notice would be non-market over the weekend time. Once again, Etrade, thank you for caring about your customers --- we truly appreciate it! From the classic site regarding the closure - and, not we must manually enter our existing portfolios, etc. --- they are not carried over from the classic site. *********************************** Destination ETRADE, our one-stop online financial center, has quickly become one of the leading investment sites on the Web. Now it's time for all ETRADE customers to make that move! On Sunday, March 21, 1999, at 11:59 p.m. PST, the ETRADE Classic site will be retired. We'll be able to focus our efforts on delivering higher levels of service through Destination ETRADE, and you'll get 10X more research, tools, and power than ever before. Note: You'll be able to log on to the Classic Web site after market hours through Friday, March 26, 1999, to retrieve portfolio and watch list data. You should be aware that your portfolios and watch lists must be reentered on the new site in the Portfolio Manager. *******************************

To: bw who wrote (1880)	3/20/1999 11:49:00 AM
From: OFW	Read Replies (1) \| Respond to of 3262

Questions & Answers On Sunday, March 21, 1999, at 11:59 p.m. PST, the ETRADE Classic site will be retired. In its place you can use our award-winning Destination ETRADE site. Here are some questions and answers that can help you with the transition. Why are you retiring the ETRADE Classic Web site? Our new Destination ETRADE site is a state-of-the-art online investing site. It gives you 10X more research, tools, and power than ever before. Although change can sometimes be challenging, we think you'll quickly see that it's a quantum leap forward. How do I log on to the new Web site? Just go to www.etrade.com and click Log On in the upper left corner. You'll be prompted to enter your user name and password. Tip: For faster performance, select our low-graphics E*TRADE Express mode in the Graphics Settings pull-down menu. New Site Log On >> Where Is It Now? Tour the New Site Site Map Site Index Customer Support Where are my portfolios and watch lists? Your portfolios and watch lists must be reentered on the new site. We suggest that you first print them out from the Classic site. Then go to the Portfolio & Markets tab on the new site and click Portfolio Manager to begin entering your information. Note: You'll be able to log on to the Classic Web site after market hours through Friday, March 26, 1999, to retrieve portfolio and watch list data. How do I place a trade? It's easy. After you log on, select the Trading tab and click the appropriate Enter Order button in the left navigation bar. You can review your Open Orders there as well. Your trading password is the same as before. Where can I find my account positions and balances? Click the My Accounts tab to get all of your account activity, including positions, balances, tax records, and more. How do I get quotes? First, go to the Stocks & Options tab and sign up for free real-time quotes. Then get summary, detailed, or real-time quotes by entering symbols in the box provided. To get multiple quotes, enter a series of symbols separated by commas or spaces. All other price quotes on the site are delayed unless otherwise noted. How do I get my trade reports and other messages? They'll be sent to your Alerts inbox under the Portfolio & Markets, Trading, and My Accounts tabs. You can also sign up to get instant stock price, volume, and P/E alerts delivered automatically. Are there any different browser requirements? For increased Web security, we recommend using version 4.0 or higher of Netscape Navigator, or Microsoft Internet Explorer. You can download the latest versions here for free. What if I have more questions? If you have questions about Classic site retirement, e-mail us at custemail@etrade.com. You can also call 1-800-STOCKS-5 to speak to a customer service representative from 8 a.m. to 9 p.m. ET, Monday through Friday.