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Non-Tech : A.B. WATLEY - THE ULTIMATE TRADER! -- Ignore unavailable to you. Want to Upgrade?

To: Brett Verinck who wrote (871)	3/23/1999 1:00:00 PM
From: Rusty S	Read Replies (1) \| Respond to of 2045

Thank you Brett for your comments. I enjoy this forum for the help it provides and the notifications that ABW may not be perfect. But, from my experience following these forums, ABW has far fewer complains than do the rest of the sights. But, again we must keep in mind that there is always a VERY VOCAL MINORITY, and we unfortunately don't get to hear much from the large group of people who are probably very happy with ABW. I really thank the people who have tried to moderate this discussion before Brett stepped in, though it was to no avail. If you really don't have anything constructive to say I think I speak for everyone when I say, "We don't want to hear about it, again and again and again, enough already!" Some of us are trying to use this for meaningfull interactions. Happy trading everyone.

To: Brett Verinck who wrote (871)	3/23/1999 1:19:00 PM
From: Bob A Louie	Read Replies (2) \| Respond to of 2045

"All that is required is a reporting to Client Services that there is a discrapency. " Why is it the clients responsibility to monitor and then report problems? Your staff should be monitoring for splits each and every day and then adjusting the data on each server nightly. I don't have time nor is it my responsibility to call your staff each time I detect a split discrepency. As a test, I took a list of stocks which split in the last month and plugged them into a daily chart on server 208.20.157.68. Here are the results: Passed - EBAY, ORCL Failed - DELL, CPWR, CNET, BMY, AMGN, ALSI, CTBP, AA, SLR, CSGS, XRX XLNX, AOL AOL split on Nov 18 and has still not been fixed. Brett, you should review your procedures for adjusting splits. It's obviously not an automatic process. Whatever the process, it needs to be changed. You should not have to rely on customers to fix problems originating at your data center. Let's get pro-active here.

To: Brett Verinck who wrote (871)	3/23/1999 9:15:00 PM
From: Gary Korn	Read Replies (1) \| Respond to of 2045

I've been papertrading on ABWatley for the past several days. My initial reactions: 1. Thank you Tim Luke for all your great help in getting set up! 2. Signficantly, the Level 2 feed on ABWatley is, so far, more stable and consistently more current than the feed I was getting from DBC Signal Online, which often lagged. 3. The people at Watley answer the phone in 1 or 2 rings. A positive, with which I had been unfamiliar (Fidelity takes way too long to answer the phone). However, the level of hand-holding could be better. There is not quite enough follow-through, or perhaps not enough responsiveness or willingness to explain. 4. Another positive is that it appears that Penson, the clearing firm, plans to have Quicken download access by late April or May. This is a great feature I use with Fidelity. Anyway, ABWatley advised that this was in progress, and it was confirmed today in an email to me from Penson. I do hope this actually happens. 5. The software, at least in the papertrading mode, is pretty simple to use once you get the knack of it. I can see that I have a lot of experimenting to do setting things up. But I do like that Level 2 feed! Best, Gary Korn

To: Brett Verinck who wrote (871)	3/29/1999 9:21:00 AM
From: Bob A Louie	Respond to of 2045

Brett, It appears that your crack staff finally has a handle on the chart/data problems. I noticed a big improvement on Friday and everything looks good today. A big thanks to you and the guys in tech support.

To: Brett Verinck who wrote (871)	4/15/1999 10:36:00 AM
From: Bob A Louie	Read Replies (3) \| Respond to of 2045

This takes the cake. I just got off the phone with Brett Vernick who claims to be one of the principals of ABW. It seems that Brett considers it a "personal attack" when someone complains of poor customer service. Let me explain. I've been trading with ABW since Sep 98 and have been generally satisfied while willing to put up with some quirky aspects of RT3. I rely heavily on real time charts when opening or closing a position. Recently I had repeated problems with getting accurate data to display on charts with recent splits. Everytime it happens I have to open another chart program and load the chart - if I have it. It's time consuming and an unnecessary pain in the ass. I complained about it here on SI. I've called tech support many times, have e-mailed Brett Vernick and have talked to Brett on the phone twice. My experience has been that contrary to what is portrayed in this forum by Brett, it is not an easy task to get ABW to respond to a complaint. After repeated phone calls and seeing nothing done I was determined to stay on top of it and see it through to a conclusion. As my frustration grew so did my persistence. Finally a couple of weeks ago ABW seemed to have a handle on the problem and I thanked them. Yesterday afternoon I reported another chart problem and gave tech support the specific information to fix it. As I logged on this A.M. the chart/server will still inaccurate. I called Brett this morning to report it and he berated me when I asked why he posts that these problems can be easily fixed on the fly. He accused me of a "personal attack" and "trying to find problems". Look Brett, I don't know you, don't want to know you or anyone else at ABW and have no personal vendettas. I just want you and ABW to live up to the high standards which you claim to aspire to. If that would happen I wouldn't have chart problems and I wouldn't be calling tech support repeatedly, I wouldn't be checking to see if anything was done or if you kept your word, I wouldn't be calling you directly or writing this note. My only goal to get ABW to fix the problem once and for all. I just want to trade and make money. Period.