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Non-Tech : CYBERTRADER -- Ignore unavailable to you. Want to Upgrade?

To: Jim Jones who wrote (2318)	4/10/1999 5:01:00 PM
From: Readyman	Read Replies (2) \| Respond to of 3216

I have a 56k modem and experiencing same problem.also tried it at home with a cable modem;The problem was worst.Instead of loging of i only use the option reconnect to server.It is faster to reconnect.Last week was not so bad as the previous one.I am using window 98 at office and window 95 at home with my cable modem perhaps could be reason wy i have more problems at home.The inconvenient at office with 56k modem is charts take a long time to update.If you found any cure please keep us posted.

To: Jim Jones who wrote (2318)	4/11/1999 12:54:00 AM
From: William W. Dwyer, Jr.	Read Replies (1) \| Respond to of 3216

Jim, I have used CyBerTrader for over a year and unfortunately I, too, have had consistent connection problems similar to those expressed by others here. I have an ISDN connection, extremely fast computer setup, and experience no other problems connecting to any internet sites. However, most days I have disconnects several times per day, often while in trades, sometimes crashing my computer altogether. Because of that, I very very rarely do quick in-and-out daytrades anymore. I can't afford to until such time as reliability is established. I do not know where the problem lies, but under the present circumstances, daytrading from my computer is far too risky these days. Frankly, I'm beginning to believe that we may simply be asking too much from our technology. In order to do what we do, a lot of things have to happen perfectly on a constant basis. My trading now is restricted to holding positions for days, weeks, months, but definitely not minutes. Bill

To: Jim Jones who wrote (2318)	4/11/1999 10:48:00 PM
From: Gary Wisdom	Read Replies (1) \| Respond to of 3216

Jim, re: connectivity problems THANK YOU SOOOOOOOOOOOOOOOOOOOO MUCH. I THOUGHT I WAS GOING NUTS. I use a cable modem and I have a pretty fast computer, and the damned thing craps out on me constantly. I have to log on and log off and reconnect and sometimes reboot. I get those disconnected from server messages constantly which is extremely annoying. Tech support is absolutely worthless regarding this. On Friday, I was using the communications panel pleading for help as I couldn't connect to the price server (no stock boxes) and I'd ask a question and it'd take several minutes for a response and I told the guy I was trying to get out of a trade and needed help NOW and it just didn't matter. I've lost complete confidence in them. I like the software, and I like the people okay, but this sh*t is costing me way too much money. As unreliable as MB Trading can get at times, they are light years ahead of Cybertrader. Thanks so much for your post. I really thought I was losing it.

To: Jim Jones who wrote (2318)	4/13/1999 4:59:00 PM
From: CyBerCorp.com	Read Replies (1) \| Respond to of 3216

Dear Mr. Jones, CyBerCorp's network operation center is constantly upgrading and expanding our server and network bandwidth capacity to stay ahead of the anticipated growth. Currently our operations center is running at 50% server capacity and 45% internet bandwidth capacity. We have seen an increase in problems with connections through some cable modem, DSL and ISDN ISP's. The source of the problem lies in the increasing use of proxy servers and firewalls by these ISP's. A "fix" to workaround most broken connections caused by these systems is available from technical support. Not all internet disconnects are the same. The specific set of conditions this workaround addresses is as follows: 1. Data continues to flow into and be displayed in stock box, graph, DSS tools. 2. Upon entering a new stock symbol the user gets a disconnect message and the client app automatically reestablishes the connection. In these cases, the stock request socket is dropped by the ISP's proxy server/firewall due to inactivity. This specific behavior is UNIQUE to certain providers with very specific socket level timeouts. Most ISP's use overall connection based timeouts (not socket level timeouts). If you are a cable modem, DSL, or ISDN user that is experiencing the above symptoms please contact CyBerTrader technical support for assistance. Sincerely, CyBerCenter Trader Support (512) 320-5444 cybercorp.com