To: B.K.Myers who wrote (5498 ) 4/13/1999 1:43:00 PM From: B.K.Myers Read Replies (1) | Respond to of 9818
Tuesday, April 13, 1999 City computer snag taxes patience By KATHLEEN HARRIS, Ottawa SunA computer glitch at city hall caused some property taxes to be withdrawn from bank accounts without warning. Accepting full blame for the mistake, Ottawa's treasury department is mailing out letters of apology to residential taxpayers on the pre-authorized payment plan. Due to a computer system error related to fixing the Y2K bug, interim tax notices weren't issued before the payments were pulled from accounts on Feb. 26. Of the city's 77,000 residential taxpayers, about 2,700 weren't forewarned of the date and that the amount that would be withdrawn. "Our policy is to give people notice of at least one week," Ken Hughes, manager of treasury services, said yesterday. "That didn't happen, and that's not right. It's inexcusable and we're taking steps to ensure it doesn't happen again." Hughes has personally spoken with about 100 taxpayers since the error was first recognized. Last week he became aware of a second category of residential ratepayers who also had not been advised of the tax payments. City resident Erwin Dreessen was tired of waiting for an explanation and fired off an angry letter to city hall. His bank account was "raided" for $1,880 without prior notice. "Mr. Mayor, in all the years that I have put my trust in pre-authorized payments I have never had any surprises," his letter said. "To have this happen now by my local public authority is truly shocking." The letter landed on Mayor Jim Watson's desk yesterday. The city regrets any inconvenience caused by the mistake and will reimburse citizens for any additional bank charges stemming from the error, Watson said. canoe.ca I imagine there are some very upset people in Ottawa. We are advised to keep copies of our financial records at the end of the year, just in case on Y2K problems in 2000. Looks like we had better start keeping copies of our financial records this year. I suspect that we will be seeing more stories like this as Y2K remediated software is moved to production systems through out 1999. B.K.