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Non-Tech : A.B. WATLEY - THE ULTIMATE TRADER! -- Ignore unavailable to you. Want to Upgrade?

To: Straight Up who wrote (978)	4/15/1999 4:59:00 PM
From: Greta Mc	Read Replies (7) \| Respond to of 2045

I was wondering if I was the only one who experienced the arrogance and rudeness of Watley's customer service. I've been with Watley for less than 3 months and this is the second rude customer service representative I've encountered. The conversation today ended when I asked the rep if he needed any further information for the transaction....and what was his response??? HE HUNG UP ON ME. And I can honestly say that I was not rude to this man....I called to have a sale executed. When I told him I needed to place an order, he responded "okay." There was silence. So I said, "Do you want my account number?" In an incredibly sarcastic tone, he responded, "That would help." No one treats me like pond scum and keeps my business. I will move my account. Greta Mc

To: Straight Up who wrote (978)	4/15/1999 8:26:00 PM
From: Gary Korn	Read Replies (2) \| Respond to of 2045

Watley cost all of us a tremendous amount of money today Was it a Watley or PCQuote problem? The erratic and mostly unavailable data feed today cost me real money on real trades this morning. I called Watley and was advised that it was a PCQuote problem. If so, the same problem would have impacted others, like MBT, correct? Day Trading Moral: Stop trading when systems become erratic (a lesson I learned some time ago and actually followed today). I have asked Watley customer support if we would be credited the value of today's data feed (which, at 20 trading days in a month, should be something like $15). I was promised a response, but have yet to receive same. In fairness, the PCQuote/Watley data feed has been exceptional over the past few weeks since I joined. Noticeably superior to DBC Signal Online. Gary Korn