Silicon Investor (SI) -- The First Internet Community

STOCKTALK

We've detected that you're using an ad content blocking browser plug-in or feature. Ads provide a critical source of revenue to the continued operation of Silicon Investor. We ask that you disable ad blocking while on Silicon Investor in the best interests of our community. If you are not using an ad blocker but are still receiving this message, make sure your browser's tracking protection is set to the 'standard' level.

Non-Tech : A.B. WATLEY - THE ULTIMATE TRADER! -- Ignore unavailable to you. Want to Upgrade?

To: Greta Mc who wrote (979)	4/15/1999 5:04:00 PM
From: tom pope	Read Replies (1) \| Respond to of 2045

Greta, do you go to NYC very much? I used to live there, the curtness is something you get used to. It's like some Europeans - when you meet them you have to quickly be rude to them before they're rude to you!

To: Greta Mc who wrote (979)	4/15/1999 5:04:00 PM
From: jebj	Respond to of 2045

Sounds like their customer service is following managements lead! :) jb

To: Greta Mc who wrote (979)	4/15/1999 5:06:00 PM
From: Tim Luke	Read Replies (2) \| Respond to of 2045

well i can say that i have never had a problem with customer service...BUT my feeds were down all day long,,,up for a few minutes and then down for a few minutes...i felt taking a hammer to my screen....i guess it was PC quote and not watley....SHOW me a firm that is perfect 100% of the time and i will move my account, until then i happy with watley ps- you want to see troubles join discover..LOL

To: Greta Mc who wrote (979)	4/15/1999 5:14:00 PM
From: Jim	Respond to of 2045

Greta, I am truly sorry that you were treated and feel that way. Although this is not an excuse, I imagine that they were VERY busy to-day because of their on-line problems. With the volume of calls, I guess they expected to answer the phone and hear "This is <name> for account XXXXXX, I wish to buy/sell YYYY @ ZZZ, so they could execute and move onto the next call. Maybe those who do trade by phone are programmed to start with the correct answers before they get the questions. All I can tell you is that I joined Watley after dealing with E*Trade. When their system was down, I was on hold for 3 hours waiting for a customer service rep to take my order. I think that all these firms have problems, but Watley is the best of the bunch. Best of luck with your new firm. Jim

To: Greta Mc who wrote (979)	4/15/1999 7:22:00 PM
From: Bob A Louie	Read Replies (1) \| Respond to of 2045

Fortunately I haven't had much dealings with the sales dept but the few times I have were to similar arrogance and rudeness. My problem has been with the tech people who have been mostly cordial but seem to just pay lip service on this chart problem. Maybe they think it's trivial, give it a low priority and then eventually forget about it. My bitch is that Brett comes on here and boasts about their wanting to be the best in the business and how easy it is for them to fix these problems and then just blows me off. It's a poor reflection on management when lower level employees treat customers like they're a nuisance. It's even more disappointing when management cops the same attitude. Overall I'm still happy with ABW and this chart issue is a minor problem in the big picture. I just want to be treated with a little respect and to be taken seriously when I have a complaint. Brett, if you feel that you don't want or need my business, just say so and I'll move on.

To: Greta Mc who wrote (979)	4/16/1999 1:26:00 AM
From: Mike S.	Read Replies (2) \| Respond to of 2045

Every time I get on the phone with A.B. Watley, I get off Pissed off. The customer service over there sucks! The rudest people that I have ever dealt with. They do not like to help out with anything and have given me an attitude almost everytime that I've been on the phone with them. I actually go out of my way to try to be extra nice when I call over there just so I don't piss anyone off and have them purposely screw up my account. I have been thinking about writing a letter to the president of the company. I think we should all get together and do this. Mike S

To: Greta Mc who wrote (979)	4/21/1999 5:01:00 PM
From: Greta Mc	Read Replies (1) \| Respond to of 2045

In the interest of fairness..... Last week I posted about the very rude Watley customer service rep at the order desk who hung up on me. Well, I didn't need to place an order, but I was getting incomplete level 2 information this morning, so I hesitantly called Watley. The gentleman I spoke with was extremely polite and he patiently explained how to fix the problem. Again, although I assume I wasn't speaking to anyone at the order desk, this is posted just in the interest of fairness. I am now reconsidering moving my account..... And I'm sure Watley is heaving a sigh of relief....smile. Happy and prosperous trading to all! Greta--the hoping they don't hang up on her again