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Politics : Idea Of The Day -- Ignore unavailable to you. Want to Upgrade?

To: James C. Mc Gowan who wrote (25602)	4/21/1999 4:54:00 PM
From: Judy	Read Replies (3) \| Respond to of 50167

Schwab Platinum sucked today, I'm Platinum. The Scwhab idiots always waive commissions when they can't do a timely trade ... once I told them a customer could care less about their waiver which wouldn't even buy a decent bottle of dinner wine when megabucks were on the line.

To: James C. Mc Gowan who wrote (25602)	4/21/1999 7:25:00 PM
From: T. Ambrose	Respond to of 50167

James, coinsidently, I received info in the mail today from Schwab about their various account levels: signature service (12 or more trades per yr plus 10K in assets), Gold (24 trades, 25K assets) and Platinum (48 trades, 50K assets). I've been frustrated with Schwab lately. I did notice the Gold and Platinum accounts had a different phone # to call other than the standard dial up and wait (for 10 minutes at least). I'm going to call the new # they gave me tomorrow during market hours and see if the response time is reduced. What amount of "on-hold" time are you other Schwab users encountering?