To: rupert1 who wrote (60359 ) 5/3/1999 10:53:00 AM From: Lynn Respond to of 97611
Thank you, Victor. The transcript is indeed worth reading. One thing I picked up on from the comments shareholders made in preface to their questions is something we on this thread have complained about from time to time: the brick wall separating outsiders [i.e. shareholders, smaller vendors] from insiders [people on CPQ's payroll]. All the talk about the great resource CPQ has with its people? We shareholders--and the little vendors, like the fellow who spoke about having his contract dropped then his repeated attempts to communicate with people at CPQ ignored--are worth listening to, too. Our [U.S.] society currently places little value on volunteerism. If its free, its not to be viewed in the same light, given the same attention, as if it was paid for. Although we are shareholder of CPQ, any comments or suggestions we give get brushed aside. I am not a betting woman, but I bet CPQ would listen to the same comments they hear every day as well as at the the annual meeting if they paid a researcher big bucks for the same feedback. Forgetting the share price of CPQ for now, part of my displeasure with CPQ is the way they have distanced themselves, basically placed a concrete, steel reinforced wall, between themselves [and their great people, their greatest asset] and everyone else. Its time for them to start listening to non-CPQ employees for a change. Just because the concerns and information they obtain from shareholders, non-shareholders [feedback on their web site], smaller vendors does not cost CPQ a penny does not mean it is worthless, to be listened to (politely) then forgotten the moment the call is ended. CPQ is not my only holding. It just has the lowest rating in my book for an open channel between 'greatest asset employees' and the rest of the world. Lynn