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Non-Tech : E*Trade (NYSE:ET) -- Ignore unavailable to you. Want to Upgrade?

To: Cosmo Daisey who wrote (6447)	5/13/1999 11:46:00 PM
From: Lorenzo Perez	Read Replies (2) \| Respond to of 13953

E*Trade's lovers, I have being a ET customer for 2 1/2 years. During that time I have place well above 5,000 orders. I can tell you from my experience that they're getting worse and worse every day. I've gotten tired of waiting for better service, and I will move every penny to Datek. This situation with ET has costed me over 20,000 easily. It's over. Regarding Datek, let me tell you that I opened a small account last June after many problems with ET (as you can see I have being bearing with ET problems for a while). I wasn't confident and I just wanted to know how it would would work out, but it was great and I have being transferring cash there. Since them I never had a problem. Executions are fast, the have a express server where you can place orders without a confirmation step on a fast moving market. Yes, they're cheaper too, what lets you make profits on small transactions. And there your portfolio is updated on real time basis. On every second you know your positions and the exact amount of cash you have to trade. That may sound stupid, but when you make a lot of transactions, moving different stocks, lots and amounts of money, it may get a bit confusing. That real time future is invaluable for active traders. Right now my IRA, which I will transfer to Datek too, still shows the positions I had two weeks ago. I actually hold just three different stocks there, but if I tray to check my position I will see a list of over 15 different securities. How can they explain that? If you place one every few days, than ET may be good for you. But if you are an active trader, well... I said before, it looks like they don't know how to take care of their customers. Well, I have no receive any explanation yet about today's problem. Neither the other, and the other time they were down. Is it that hard to send all customers at once an email explaining the situation and the steps they will take to improve it? You know that al it takes is a fifteen or twenty minutes to write it email to their customers. The best? No wait, no for me. They lack the foresight as they think no competition is out there. But it is, and customers don't come to stay forever, even those like me that have being waiting for over a year for they to improve their service.